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Ballapa.com

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Ballapa.com Reports & Reviews (1)

- Nashville, TN, USA • Apr 10, 2024

I saw the Ballapa clothing ad on tiktok , I completed/paid for my order like I normally do. I didn't receive a shipping notification after two weeks, so I emailed [email protected] asking when would it ship. The support email said 2-3 weeks, but I can cancel if I'd like. I confirmed I wanted to cancel on March 9th, 2024. They confirmed it will take 7-14 days. I have followed up multiple times about a refund, and the email responds that they are working on it, but it has been over a month and I did not receive any credit back. They continue to tell me "they are working on it." See exact emails, below.

Sun, Mar 10, 9:03?PM

Dear customer,

Warm tips: Your order has been canceled under your instruction. We have submitted a full refund request for you.

The money will be returned to your original payment account within 7-14 business days.

Thanks for your time and welcome to order again.

Good day.

pa balla

sent from mail.ru

---

CUSTOMER

Thu, Mar 14, 8:03?PM

to pa

Thank you very much!

---

CUSTOMER

Fri, Mar 22, 8:01?AM

to pa

Hello,

I am still waiting on a refund to my original payment, could you please provide an update? Thank you.

---

pa balla

Fri, Mar 22, 9:31?PM

to me

Hi dear,

The money will be returned to your original payment account within 7-14 business days.

We have urged your refund and it needs some time to make it one by one.

Don’t worry, we will speed up your refund and process in this time frame.

Thanks for your time.

Good day.

---

CUSTOMER

Tue, Apr 2, 7:54?PM (8 days ago)

to pa

Hello,

This return has been over 14 business days. I will be disputing you and the company.

---

pa balla

Tue, Apr 2, 9:58?PM (8 days ago)

to me

Dear customer,

Thanks for emailing us. We need to process refunds one by one and we have only 1 staff to process refund.

And there is a limit on the number of refunds per day.

Please wait a little bit. Don’t worry, we will speed up your refund.

Thanks for your time.

Good day.

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