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Bandoo, and/or Wellnee and/or Rana

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Bandoo, and/or Wellnee and/or Rana Reports & Reviews (3)

Hi Jace! On March 7, 2023 I ordered 4 boxes of the Wellnee patches Order #4932931715280 and tried to wear the knee patches one on each knee for pain but they kept having a burning sensation so I cannot wear them anymore being allergic to the red peppers in them. I tried 2 boxes less 2 patches out of 4 boxes so am asking for a refund of $60.91 which I will be returning all 4 boxes! Please let me know if you will honor a refund and if there is a special way to return the boxes! Thank you! Alexis Hauff

Sent from Yahoo Mail on Android

----- Forwarded Message -----
From: "Jace (Wellnee)"
To: "No name"
Sent: Thu, Mar 23, 2023 at 7:56 AM
Subject: [Bandoo] Re: More information about the product
Your request (231628) has been updated. To add additional comments, reply to this email.


Jace (Wellnee)

Mar 23, 2023, 09:56 EDT

Hello,

Thank you for contacting Wellnee Customer Support.

Our Wellnee Patches may cause an allergic reaction in people sensitive to Capsaicin, an active ingredient of chili peppers. It is the one that provides the hot/burning sensation on your skin. This compound is well-known for its pain-relieving properties, as it can reduce the perception of pain.

Don't worry! The hot/burning sensation usually disappears after the first several days. However, if the burning sensation causes severe discomfort, wash the treated skin area with soap and cool water and get medical attention right away if you have severe burning, pain, swelling, or blistering. Do not cover treated skin with a bandage or heating pad, which can increase the burning sensation.

If you have any questions or concerns about using our Wellnee Knee patches, please do not hesitate to reach out to us. We are always here to support you and ensure that you have the best possible experience with our company.

Kindly,
Jace
Wellnee team

No name

Mar 19, 2023, 11:49 EDT

I ordered the knee patches but do the patches burn while wearing them?
This email is a service from Wellnee. Delivered by Zendesk
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Hi Jace! On March 7, 2023 I ordered 4 boxes of the Wellnee patches Order #4932931715280 and tried to wear the knee patches one on each knee for pain but they kept having a burning sensation so I cannot wear them anymore being allergic to the red peppers in them. I tried 2 boxes less 2 patches out of 4 boxes so am asking for a refund of $60.91 which I will be returning all 4 boxes! Please let me know if you will honor a refund and if there is a special way to return the boxes! Thank you! Alexis Hauff

- Reno, NV, USA

The company advertises under the 3 names mentioned above on Facebook. I responded to an ad on 2/15/2023 for pain relief knee patches as i have ostioarthritis in my iknees. I received notice that I would e receiving 4 boxes for $60.91. I immediately emailed the company and told them i only ordered 2 boxes. They emailed me back on 2/17 informing me they had edited my order to two boxes.

They never sent me 4 boxes but did send me 2 boxes for $22. They billed me for all the boxes and have never refunded me for the 60.91 even though i have requested it, disputed it at my bank on numerous occasions. There gig is to claim it was sent (even though it was never sent) and claim it had already been processed despite their own email stating it had been edited. I wrote on comment sections on facebook and received several responses saying the same had happened to them. Please investigate these crooks. The patches didn't work anyway so I retuned the 2 boxes - one box had been open to try them and they are crap and don't work. They then informed me any returns had to be in the original package, plus within 14 days, plus unopened., plus they charged the buyer their original mailing fees out of any refund which , of course never came.

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