Best Good aka Vankin Company Limited Reports & Reviews (44)
Best Good aka Vankin Company Limited Contacts
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Address:
4/4a Bloomsbury Square, London, Greater London, WC1A 3RP, EnglandPhone: |
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Website: |
www.danrdelion.com
www.escapesadness.com www.quiwng.com www.fondourss.com www.grome.shop www.goyetite.com www.kilinao.com www.mnkiki.com www.freemannn.store www.treetons.com www.roarwer.shop www.Ochzi.com |
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we must stop these thieves (onlymuy)
135$
Scammer's website www.Ochzi.com
Scammer's address 4/4a Bloomsbury Square, London, Greater London, England, WC1A 2RP
Scammer's email mailto:[email protected]
Country United Kingdom
Type of a scam Online Purchase
Initial means of contact Not applicable
No items
Scammers advertising on Facebook under ValaNio Clothing
I ordered a jumper - it arrived but it was not what I ordered! - Their customer service rep:' Doris Day'; - (a robot I assume) just kept sending me a slightly different version of the same email - using words like
Dear, Sorry to let you receive unsatisfactory goods ...
and then telling me to have a 'good day' at the end... aarrgghh
They never once acknowledged their mistake, and insisted that I send (at my cost) the item (that I didn't order) back to them! Eventually offering that I could keep the hideous garment and they would refund 50% -. Not acceptable. Very, very dodgy! They have now stopped responding as I called them out repeatedly - also the phone number on the website has been disconnected (if indeed it ever existed) Steer Clear !
Appauled and disappointed with this company!
Now I can't seem to find a way of contacting the company. All email addresses bounce back. Even the one I used for my initial complaint!
Does anyone have valid contact information for Charming-r.vip?
order #KJF06875
tracking #LZ577551428cN
still have not received it but have paid for it
Where is it ?
[email protected]
Their reply was as follows:
Dear customer,
Sorry for your misunderstanding us. Our product is a box containing a variety of products, but it is not a product with a designated product. The products in it are sent randomly. Maybe if you are lucky, you can get what you like. You may not get what you like. If you don’t understand our products, you can go to our details page to have a look.
I messaged them back and said I did not misunderstand anything I am quoting them from their website. This is what it says on their website:
Feel the thrilling return of the excitement and suspense of gift giving as they delve into this whopping box to reveal over $149 worth of goodies inside.
It clearly says mystery box and you will receive goodies worth over $149 well I got 2 items less than $15.
I kept emailing but kept getting generic emails back. I am now reporting them at every place I can its a scam.
I purchased this for my husband in remembrance of his mother that passed! I requested to receive the product they described. But have been told they would only give me a percentage of my money back.
I explained I don't want money, I want the product that I purchased. We have gone back and forth in 5 emails now since January 30, 2021.
This was the last response I received;
Agatha Bruce [email protected]
Dear customer,
So sorry for the trouble caused you.
According to our policy, customers must return the products to us if they want a full refund. Our company does not pay the returned transportation costs. Shipping costs will exceed USD20 to return the product.
As you are our valued customer, we can offer the following solution:
We can refund 20% of this order as compensation, as per our previous message you can keep the order and no need to return.
Thank you for your understanding.
Looking forward to hearing from you.
Have a nice day.
Best regards!
My last response;
I don't understand why you are not following your own "Money Back Guarantee". Are you trying to go back and forth in emails with me until the 30 days has passed so you can say it too late now?
I'm asking you to abide by YOUR OWN GUARANTEE! I'm not making it up as I wish, I'm reading the Guarantee off your website.
"Money Back Guarantee: If your items arrive damaged or becomes defective within 30 days of normal usage, we will gladly issue out a replacement or refund. We will do WHATEVER it takes with outstanding customer service support to assist everyone as we highly value our customer satisfaction with absolute ZERO risk. We make sure that every customer is 100% satisfied in every aspect."
All I want you to do is provide we with the actual product I gave you money for!
I am now waiting for a response.