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Blaux Reports & Reviews (25)

- Boxford, MA, USA

Company claims to ship product 24-48 hours after ordering from their website. 7 days after ordering I have yet to receive a tracking number as promised. Below is the interactions I had with the support agent.

John Mathews

10:30 AM (24 minutes ago)

to me

The product will take around 12-15 working days to reach you after being shipped.

On Mon, Jul 13, 2020 at 7:44 PM > wrote:

When I ordered this product the site stated ships within 24-48 hours. Everyone is affected by this pandemic so I understand a little delay, however I'm really confused by one of the faqs I found buried on your web page.

"We expect your product to be delivered not later than Aug 24, 2020, but could be delivered as early as Jul 27, 2020. We will send you an email with tracking number as soon as your order ships. Please support us during this time with patience on delivery and we will get your product to you as quickly as possible."

What is the real expectation here?

On Sun, Jul 12, 2020, 4:56 PM John Mathews wrote:

Hi,

Sometimes, the orders get delayed due to the pandemic situation. We request you to kindly be patient.

Thanks for your understanding.

Regards

On Sun, Jul 12, 2020 at 3:35 PM > wrote:

It's been 5 days since I placed my order and I have not received a tracking number. Is this product ever going to ship?

Joe

On Thu, Jul 9, 2020, 3:47 PM John Mathews wrote:

Hi,

The product will get shipped in the next 24-48 hours. You will receive tracking information email once it ships.

Thanks

On Thu, Jul 9, 2020 at 8:38 PM > wrote:

What is the typical turn time before the order is shipped?

Thank you

On Tue, Jul 7, 2020 at 9:07 AM BUY BLAUX wrote:

BUY BLAUX

ORDER #92880

Thank you for your purchase!

Hi , we're getting your order ready to be shipped. We will notify you when it has been sent.

View your order

or Visit our store

Order summary

Replacement Filter × 1

$20.00

Portable AC™ - Buy 2 At $79.98/pcs (Top Selling) × 1

$159.96

Subtotal

$179.96

Shipping

$10.00

Taxes

$0.00

Total

$189.96 USD

Paypal

$189.96

Shipping method

Shipping

Payment method

Paypal — $189.96

+1

I purchased, or at least thought I did- a BLAUX Portable AC for $100.00 on June 27th. As of today I have not recieved the product. I have sent several messages, calling their customer service phone number numerous times (worthless). Message says they are too busy to answer calls and suggest a chat discussion, tried that no one is on the other end.

A friend shared a link for their product, because they knew I was looking for a mini air conditioner. I went on the website and they had a discount on the item, and it worked out at a better price if you bought two. I finally got to the payment page after having to say no to all kinds of other items/options that kept popping up (this should have been a red flag for me), and put through the transaction.

I received an invoice in my email a short while after, and was immediately concerned, because not only did the invoice state that the order was for 1 item (not 2), but the price on the invoice was $40 more than the original transaction supposedly was. At this point I was super concerned and had to wait for the charges to show up in my credit card account, and when they did, I was in for an even worse surprise. There were two charges, neither of which were the same as on my invoice, and amounted to even more. There were also two additional charges for conversion fees. The order was placed two days ago, charges were made and invoice sent, but surprise-surprise, no shipping statement has been sent to my email or anything stating that the order has even been processed.

After discussing the situation with my credit card company, they said that based on the information I shared, I shouldn't expect to see any product shipped, but that I would have to wait a full thirty days before they could really do anything to get the money back.

I tried going online after to post something, or to find anyone else documenting this, but I can't find anything. My friend who sent the link to me, went through the exact same experience, and we are both having to wait now, so that we can dispute the charges. This has been so embarassing and upsetting. I wouldn't want anyone else to have to go through this.

I ordered two personal fans. about two months ago. my credit card was billed and I have not had any contact from the company.

no email. no product. no response from support after several attempts.

ordered an air cooler weeks ago no phone contact.n t tracking and no reaching the company\

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