Boohoo.com Reports & Reviews

Boohoo.com Reports & Reviews (9)

Someone used my debit card to make 10 purchases online from boohoo and empty my bank account.so thats my experience so far

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- Newark, NJ, USA

Scammer's phone 1612365640
Scammer's address 49/51 Dale St
Country United States
Victim Location NJ 07112, USA
Total money lost $141.99
Type of a scam Online Purchase

So I placed an order with Boohoo Man on Feb 7th, they shipped. I never got any email saying my item was delivered. I went to track it on Feb 20th 2021 and was told it was delivered. Which it wasn't. We found out that ups had delivered it to the wrong address. I contacted both uos and Boohoo they kept pointing fingers. Only to find out that Boohoo is saying that it's not their fault and can't issue a refund. So now I had to call my bank to report them because they refused and send the items to the wrong address that do not even exist. I'm so frustrated. They've no international number to speak with someone other than whatsapp. Everything is done in the UK. So I advice people in the USA to not support their business if they are not reliable.

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- Tacoma, WA, USA

Scammer's website us.boohoo.com
Scammer's address Online
Country United States
Victim Location WA 98406, USA
Total money lost $100
Type of a scam Online Purchase

I bought clothes from them and have not received them and it’s been over a month and have not had anyone contact me or allow me to contact them

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- Raleigh, NC, USA

Scammer's address 8431 Melrose Pl, West Hollywood, CA 90069, USA
Scammer's email [email protected]
Country United States
Victim Location NC 27606, USA
Total money lost $189.61
Type of a scam Online Purchase

I made a purchase on this website, the tracking information on this had not been updated in over a week, so I reach out to the shipping carrier and ask for an update on my package after not being able to get in contact with boohoo, I’m told it was last scanned on 4/24 that and that an empty box was received and I should file a lost package claim with the shipper. I relay this information to boohoo by email and I am told to contact them again on the May 10th if I still haven’t received it, which is still days away. I again repeat to them that it has been confirmed by the carrier that my package is lost, which has already been paid for. They go on to tell me that it is policy and they look forward to hearing from me. I reach out to them on the 11th as my package has obviously not been delivered and again my account has already been charged, they go on on to tell me that the items have been sold out and they will refund me $94, this does not include the tax or shipping for the items I paid for and did not receive. I reach out to them by social media in hopes I’ll get more help that what I’ve gotten by email and they go on to tell me they have refunded me my money back. I reiterate to them that I have my invoice and screenshots of the items and I want my full refund back, they stop responding and I had to go and dispute the charge thru my bank. Their social media page is full of people with the same issues. This business is not good and they steal your money and send empty packages and do not care to provide sufficient customer service or have open means of communication for their trusting customers. The stress this has cause me, and money, I will not trust boohoo with my business again. It’s been almost a month and now I have to wait for the dispute to go through with my bank.

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- Plano, TX, USA

Scammer's address San Francisco, CA 94107, USA
Scammer's email [email protected]
Country United States
Victim Location TX 75074, USA
Total money lost $60
Type of a scam Counterfeit Product

I purchased clothing from Boohoo with two different orders. They took money out of my account. They sent me a package but it was not what I ordered and the clothing was dirty and used. I had to pay to mail it back. I was told they never got it. I sent them the receipt info showing it was sent and received. I never got my money back and I was ignored in emails. I sent them a email letting them know I never received the right dresses I ordered but two large different dresses. Here is what they said to me!

(EMAIL)

From: Boohoo Customer Services [mailto:[email protected]]

Sent: Tuesday, July 21, 2015 9:35 AM

To: [email protected]

Subject: Re: My order Boohoo Customer Services [#3244744]

Dear Marsha,

I’ve just had a check to see if your parcel has been received back into the warehouse and your returns haven’t been received just yet.

Please don’t worry; at this stage this is perfectly normal. We tend to receive returns around 7-14 days after the day that you handed them to the post office.

We do however, ask you to wait up to 21 days for your refund as this allows for any delays in the mail, although it’s uncommon for returns to take this long.

If you haven’t received an email to confirm we have your return by day 21, please send us a message via e-mail, Facebook or twitter with a photo of your proof of postage receipt and we’ll get your refund sorted out straight away.

Kind Regards,

Amy H

boohoo Customer Services

They never sorted this our. I sent them them this receipt number (Receipt No:4109-2883-0149-7726

They told me they still didnt get the package and I need to make post office give my money back!

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Victim Location 46205
Total money lost $30
Type of a scam Online Purchase

Order has been stolen :

DhL carrier

Order

Carrier#

track # 9361269903502549109171

Please investigat my order

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- Lewisville, TX, USA

Scammer's website boohoo.com
Scammer's address on line
Country United States
Victim Location TX 75067, USA
Total money lost $317.75
Type of a scam Credit Cards

I am not and have not been a customer of boohoo.com but 10/30/17 $317.75 was charged to my credit card with 15 other transaction declined from them all on the same days. attempted to contact the company but no response... the charges are still in dispute status with my credit card company.

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- Minneapolis, MN, USA

Country United States
Victim Location MN 55414, USA
Total money lost $40
Type of a scam Online Purchase

Placed an order December 1st, leaving me enough time to get my package for NYE. After two weeks went by I realized that the tracking number I was given was fake. It's now Jan 4th and still no package and no tracking information. They won't refund me and keep saying my item is stuck in customs, which I know isn't true because items don't just get stuck in custom for a whole month.

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Scammer's address Atlanta Ga. 30349
Scammer's email Uscustomerserviceboohoo.com
Victim Location OH 43537, USA
Total money lost $84
Type of a scam Online Purchase

Made purchase in Nov, received items, two of the four needed to be returned, I returned my items, paying for my parcel to be sent to the Atlanta address, my refund was suppose to given 5/7 days after they received my package, it's going on a month! I've been sending emails to customers service, because their isn't a number to reach these people. I looked at their reviews and several people are experiencing the same exact thing.

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