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Booking.com Reports & Reviews (21)

- Alameda, CA, USA • Jul 05, 2024
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Booking.com will not refund our money after a hotel we booked through their site defrauded us. The Suite received looked nothing like pictures posted on their site. In addition, furniture and hot tub was unusable and in disrepair. They do not stand behind their customers, beware!

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- Tucson, AZ, USA • Jun 20, 2024
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I booked a hotel ($137.00 non-refundable) through booking.com for 12-13 June 2024 and anticipated a pet fee (typically between $25 - $70) per pet. This was for one small dog (12lbs). Blackhaus then sent an invoice for a pet fee of $150 in addition to the $137 prepaid room charge for a total of $287. I then advised them the fee was too high and we didn't want to pay, but we were stuck due to the non-refundable booking. During this time they continuously sent emails and texts regarding the pet fee and the need to complete a guest agreement and ID verification in advance of our arrival prior to confirming reservation. They did eventually agree to a 50% reduction in pet fee, but we had already booked at a different hotel. I reached out to booking.com and never received support or any kind of acknowledgement. Needless to say I attempted to cancel the reservation without success or refund. Still no response from booking.com. We booked another hotel for that same night and did not stay at the blackhaus. Today 20 June 2024 they are trying to charge for excessive pet mess. Considering it has been 7 days and we never checked in or used the facilities I know we are not responsible for this. I was going to let it go, but now it feels like a scam.

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- Salt Lake City, UT, USA • Jun 12, 2024
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I booked a hotel through Booking.com but when we arrived there was a notice on the gate that bookings to that property were a scam and that the person offering the bookings did not own the property and had no right to make any such bookings.

When I attempted to contact Booking.com I could not even get the booking number to be accepted and there were no other ways to contact anyone for customer service.

Evidently this has happened before since the owner of the property had gone to the trouble of posting a notice on the gate.

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- Fresno, CA, USA • Mar 22, 2024
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I did'nt use call I made reservations online the phone number I entered is the scammers {algotels} and Holisto Ltd is 888-556-8357. I made reservation on 3/18/24 I called Hilton to check on my reservation being that I was not given a confirmation number and they had no record of my reservation. I have been trying to contact both of these company's and no one answeres the phone but you do get voicemail and tells you what number to press if you want to cancell or other options. That's when I researched and I finally today found a city where they are based but no address. So I've contacted the local ScamPulse.com I see that you dont have a business such as this as a member so I picked any zip code just so I can continue to complete this report.

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- Mooers, NY, USA
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So I booked a room I have a confirmation number so the address was 121 7th St. in San Francisco California. When you look up that address, it shows an alleyway that’s exactly what I saw. I was there. I even asked several people around me if they knew where this hotel was, they said no I called the phone number it was given to me on the website, I’m booking.com. The phone number is a nonworking number when I called the booking.com the following day to ask for my money back to being reimbursed. She said she couldn’t get a hold of any of the numbers they had as well that they were nonworking and she would email them. She said her name was Abby when I called back and asked for her to please send me in the email that she sent and then if the hotel emails her to please send that one to me as well so I have a paper trail. She then hung up on me. I called again when the girl answered she said hello this is Abby I said Abby this is a RT. We were just talking, and she said oh no, this is ivory and she started giggling. Obviously it was the same person. I asked her again. I would like to be reimbursed she said well I’ll have to get a hold of the hotel and I said ma’am we both know that you weren’t able to. You already said you couldn’t get a hold of them with any of their information that you had from them. How am I going to get reimbursed and she hung up on me again they took money out of my banking account $108.30 on Friday the 15 December 2023. This is complete fraud and a scam. They should’ve just been able to reimburse me my money saying that this business, this hotel is not even a functioning hotel, and all their information is incorrect so they gave me an incorrect information and I lost out on a hotel room. I had to drive home that night from San Francisco to Fresno. I stopped halfway in between because I was exhausted because I had just been let go. I released from surgery at the San Francisco General Hospital. I slept in a parking lot. I am by myself I am a female , I was scared to death I was exhausted and I only have so much money. I’m on a little budget like I’m a single mom and stuff so it really screwed me over it’s right next to Christmas like I’m just so upset and so baffled and so just disappointed in this whole situation can you please see if there’s a way to rectify this so I can please get my money back thank you so much I know it’s only $108 but $108 is a lot to me I only get $917 a month from Access hi so this is a really big deal. Thank you very much. RT 55XXXXXXXX [email protected]

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- Reno, NV, USA
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I called bookings.com to cancel a reservation and this guy answered the phone and he tried to tell me that I needed to purchase a gift card such as GameStop in order for them to reimburse me for the reservation cancellation, even though it was a free cancellation

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I had a complaint about the room i booked with booking.com. I looked the customer service number up and found the number 9102489471, 5168060255 and 8888503958. Was told to go get gift cards from store to be able to get refund for complaint of hotel room. Which i did get 3 gift cards in the amount of 640. They attempted to get more money from me. Which i could not give because I was already tapped out. I have contacted Target about the gift cards. They stated they could not give my money back. I have canceled my personal credit card. These people need to be taken care of. The only reason i thought was legit because i used Klarna the overtime payment.

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Booked a room with booking.com, somehow I ended up being charged $291-18 for a room that was supposed to be $219.24. Called booking.com, no help as wanted a pin number which I was not given. I even forwarded them the email confirmation, and they couldn't find a pin number-just had some random phone number ( not the one I booked with) and refused any information without that.
Then, when I got to the hotel, the room was not paid for and I ended up paying again. I again called booking.com and again, they refused to help. NEVER USE THIS Company !

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I booked a hotel for $134 on their site. The site stated that the cost included tax and fees. I checked the box that I would pay at the hotel. The next day I got a confirmation notice that my charge was $193 and that my credit card was already charged. They claimed that the extra charges were for resort fees, cleaning fees and other service fees charged by the hotels. I called the hotel directly. They did not charges those fees. I called the number on the confirmation notice. I did not get Booking.com but a company called Getaroom. They explained that they partnered with Booking.con and Priceline. Reservations were passed to them as a third party travel reservation company and the extra charge was their service charge for “handling” the reservation. They charge your credit card immediately because if you pay at the hotel, they don’t get their fee. I was able to get the same reservation directly at the hotel for &142. I had to make several calls to cancel the reservation through Booking.com /Getaroom. I was able to do so within the 24 hour time period given you to cancel the reservation (another thing in small print that is not made obvious). Maybe this does not reach the level of a scam but it is certainly deceptive practices. 1: They give a price that includes all taxes and feees. It does not. 2. They do not tell you that they are not handling your reservation but passing it on to another company who that will charge a fee or disclose what that fee will be. 3. They do not honor your request to pay at the hotel. 4 They claim that extra fees are the hotel’s fees when in fact the fees are for the reservation handling company 5 They make it almost impossible to get a refund. Thank you

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- Lexington, SC, USA
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Me and my wife attempted to book a hotel at Myrtle Beech SC for a 3 day short vacation, paid with out checking account debit card and within seconds $599.00 out of our account with no hotel reservations, minuets turned to hours and still reservations, call and submitted countless requests for customer services only to find out they do not have any such customer service, no one to talk to or email to or get any help what so ever, had to download booking.com app on my phone and still could not get in touch with a customer service rep, the next day another charge came thru bank for $124, a fraudulent charge, obviously this was a scam and someone got out debit card number so we had to cancel our debit card and file a fraudulent charge against booking.com, so now while waiting to get our money back we went ahead and called the hotel directly and paid another $640, it was my wife’s birthday and wanted to take her to the beech for her birthday. Now 2 days later the hotel called and said they are seeing two reservations and had to cancell the first booking.com reservation. So now we are realizing maybe this was not a scam but due to very very very poor no customer service we are having to wait weeks to get out money back, 10-15 days for a replacement debit card, alit of stress and several days of no sleep thinking we got scammed out of $600. I feel we got screwed severely and I want to advise everyone please do not go thru booking.com, please just reach out directly to your hotel destination. Booking.com desktop be out out of business for the way they treated me and my wife, all I was asking was for someone to please help me figure out my reservations or help me figure out what went wrong and please help me book my hotel. I will never ever use booking.com and will strike to everyone I can not to use them and will trash talk booking.com for the rest of my life, this has been the worst experience of my life, if anyone knows how to help me try and out booking .com out of business please help me, they do not deserve to be in business, thank you

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- Harbor City, CA, USA
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Stays Pro LLC refused my cancellation request that Booking.com sent to them. They changed the address of the location I booked several times.

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I booked a lunch cruise on booking.com and I received an email the night before stating the lunch cruise was cancelled and if I would like to reschedule or whatever so I emailed them back to see if I can just get my refund because I’m not from there and they just kept giving me the run around saying I would have to talk to this company and a third party company which I did talk to them then they all pointed me back to the company I booked with I finally got in touch with someone and they said they will contact me in 48 hrs but never did I paid $183 for this lunch cruise for my anniversary all I want is my money back that’s all no one from booking. com never got back in touch with me yet so I would not recommend anyone to book anything with this company they are not even from the united states

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I called Booking.com on Wednesday January 26, 2022 at shortly after 11:00 AM to make a change on the 2-night room reservation that I had originally made on January 23 at The Frankfort Inn, Frankfort Michigan (Booking Confirmation number 18177) for a total of $356.32, to be changed to a 1-night reservation.

A few minutes later I received a call on my cell phone from a female from Booking.com who used the name “Willy” (her telephone number came up on my cell as 732-740-7646). After I explained to her what I was trying to do, she then told me that I needed to go to Family Dollar Store & buy a $200.00 eBay card to secure the reservation change & that she would then refund my Visa credit card for the original amount of $356.32. She stressed staying on the phone, going to the store, buying the card, return to my vehicle, scratch off to get the number & give it to her. She stressed not leaving the parking area. I live 6 miles away from Family Dollar so I drove to the store, purchased the eBay card, returned to my vehicle (phone connection still live), parked by the store.

She asked me to do the scratch off to get the pin number. I did & gave her the information (I have depleted the card & receipt).

She then said she had to turn me over to a “SR Closing Manager”. A male came on the line & identified himself as “Harry Boston”. I asked him where the call center was located & he replied “Madison Wisconsin”, telephone number “732-740-7646”. He further proceeded to tell me that I needed to go back in the store & buy two (2) Apple Music Cards in the amount of $300.00 each. (I don’t remember if the phone was open or if he called back). Anyway, phone contact was re-made. He asked for the numbers from the Apple Music Cards. After I gave him the numbers there was silence, no answer of any kind.

I waited expecting a call back. Finally, around 12:45 I drove back home, ate lunch & prepared for my bus driving job. I heard nothing the rest of the afternoon or evening.

On Thursday January 27, 2022 at 8:50 AM I received a call on my cell phone from the same person (same number 732-740-7646). I was just leaving my employment location. This “Willy” apologized profusely stating that they had a complete systems failure on Wednesday & she said the system was back up and we could resume. She then said I had to be transferred to a SR Closing Manager again and she said she would transfer me. A short time later a man comes on the line & identifies himself as “Roger Beltrain” located from a call center in “Madison Wisconsin”. He gave me his direct line a “732-740-7640”. I did not pick up on it until later that it was a different number than the one given to me by “Harry Boston” on Wednesday that was “732-740-7646”.

He then proceeded to tell me that I needed to buy 3 additional Apple Music Cards for $500. He said to buy one (1) each from Walmart, Kwik Trip & Family Dollar & call him back. He stated that I would then get a credit issued to my Visa Card ( noted) for the amount of $2556.31 which was the total of the cards purchased (I also bought Apple and EBay gift cards), plus $100 for my time & trouble.

Why, I don’t know.. But I did as instructed. I was able to use my Visa Card at Walmart & Kwik Trip. The card was rejected at Family Dollar. I then tried my Cabela’s Capital One Mastercard & it was declined as I purposely have a $500 limit on it & I had a small previous balance. So, I charged the card from Family Dollar to my bank debit card. “Roger” instructed me to return home & call him back. I did and he asked for the Apple Music Card numbers, reiterating that I would get a refund as he previously stated.

After giving him the numbers, he then proceeded to tell me that I needed to buy three (3) more Apple Music Cards for $300 each & repeat the procedure. Again, he stressed keeping the phone line connection live while I drove back to town to purchase these cards. By this time the promised credit had increased by $1000. I told him that I felt like I was being taken advantage of or scammed. He assured me that I would receive the promised credit and the motel reservation would be ultimately changed also.

By then, the time was approaching 12:30 PM. I told him that I was not going to buy these additional three (3) cards. He further stated that he would keep the server open until 3:30. After that the whole process would have to start over again. I told him the conversation was over and I hung up.

I received an email from Booking.com on Saturday January 29 at 2:03 PM from a person by the name of “Raniel Alejano A, Booking.com Customer Service Team” informing us that the motel will only charge us for 1 night reservation & cancel the second night reservation. I replied by email that I had been scammed out of over $2300 by persons representing themselves as Booking.com Customer Service Representatives. I told him that any calls from Booking.com show up on our phone caller ID as “potential spam”. I further stated that I felt restitution should be made by Booking.com. (No reply from Booking.com)

On Saturday January 29 at 9:44 PM, I received an email from Hotel Frankfort stating they would cancel the 1 day’s reservation originally requested, but they would charge me a cancellation fee of $160.50.

Then on Saturday January 29 at 9:44 PM, I receive an email from Booking.com Customer Service Team that Hotel Frankfort agreed to reduce the cancellation fees from $356.31 to $160.50, meaning a refund of $195.81 is being processed.

Then on Saturday January 29 at 10:00 PM, I received another email from Booking.com stating the complete reservation is cancelled for free. The email further stated that this would be processed & facilitated by Booking.com & that a refund can be expected within the next 30 days. (No mention from Booking.com about my email to them on January 29 regarding the scam incident.)

Then on Sunday January 30 at 3:09 AM, an email from Booking.com stating that our reservation of 1 day (August 6) had been cancelled & that we would be receiving a refund in the amount of $160.50 credited within the next 7-12 days. (Still no response from Booking.com regarding the scam incident.)

All emails, correspondence has been related to original booking number of 229-901-1278, also assigning a pin# of 6812. I have retained the receipts & useless Apple Gift Cards with supporting merchant receipts.

Any assistance in reaching some sort of resolution to this matter would be appreciated. I hold Booking.com responsible for the actions of their "Customer Service Team members".

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I received this in my email..."I'm Mrs Veronica Winkler, The Talent Source Manager at Booking.com. We Reviewed your Resume online via Indeed. We have an opening for the following positions: Accountant, Book Keeper, Data Entry, Financial Analyst, Customer Service, Administrative Assistant, Call Center Representative, Technical Support, Chief Financial Officer.

As a result of your application, we are impressed by your history of good skills, and we would love to speak with you about the new available positions we’re creating on our global marketing team.

This company offers medical and dental insurance, long-term disability, sick leave, life insurance, 401K, and profit-sharing are available. Each of the positions is paying $20.00 - $35.00 per hour plus incentives.

You are required to setup a Skype account and invite me on Skype on [email protected] and send a message right away to proceed with the job briefing and interview as soon as possible. Your verification code for the interview is #BOK017 and this would serve as your identification number throughout the online hiring process. This interview will take place online and training is available.

We look forward to hearing from you

Best Regards,

Booking Inc."

I was skeptical but i went through the online interview and said i wanted paychecks and i did not give any personal info out.While i was waiting the requested 45 min to get an "answer" i found another one of these (similar) on the ScamPulse.com website from April 2020. I then sent it to this Veronica and asked her if she could comment. She did confirm that any software needed would be paid for by them in form of sent money (see other scam that i found on BBB). Why not just send the software? Hmmm.

I am highly experienced and this job would have been very needed and a perfect opportunity for my family and I (I also would have been a GREAT asset to the position). It is really unfortunate that these opportunities are not realistic and sad that people still prey on others like this.

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These people sent us a booking confirmation for a house in Hungary. We did not make this booking. I can not contact Booking.com unless I create an account which I am reluctant to do. They claim they charged the room to our MasterCard. We don’t have a MasterCard.

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- Bluefield, VA, USA
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Was trying to book rooms at a hotel and got to a fraudulant Booking.com website.   Sent scammers $500 on a Wal-mart gift card.  Asked me to scratch off the back and give them the numbers.

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- Augusta, GA, USA
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There is a company that has hacked booking.com and when you click the phone icon in the app it calls this # 8889804348.

This is not bookings .com and they try to scam you out of more money. Booking .com is not honoring your ariginal bookings when you cancel and even they try to up the rates. Do not use this site for hotel bookings. My hotel rate went from $271 to $500 Booking.com did not even care that they are being hacked and did want the information that I had.

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- Seneca, IL, USA
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Booked a room online and couldn’t use it. Called to cancel and now it’s company policy not to refund money.

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If you book a hotel with Booking.com, they will tell you that your credit card will not be charged unless you check into the hotel. This is not true because if you don't check in or you attempt t cancel there is an undisclosed widow to cancel your room that they will not tell you about. I attempted to cancel my room within an hour of making the reservation, but the hotel charged me the full amount plus tax because it was not within their undisclosed 72 hour cancellation window which I was not informed about.

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- Marysville, WA, USA
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The company sent me an email saying I had made a booking using their website and no showed at the check in date. Since I do travel often I clicked the link stating I did not stay as i was confused and wanted to know more about this booking since it was a place i recognized and proceeded go to the website where it asked me to sign in. I attempted a password that if I ever used the site may have been it but it wasn't so I clicked forgot password and it generated another email to create a new password. I then entered the site and realized I have never created any reservations on this site let alone been to it. The further proof came when i went into the my profile section and the only information was my first and last name and email address and it said i had only been a member of the site since 2017. Whoever within the company created my account and made a false booking as me only knew my name and email address. I feel it had to be someone within the company because since no payment information was present any bookings it generated must have had to have someone bypass payment for the booking. Also I watched the link trail when I clicked the link of the original no show email and it tracked through ...secure.noshow.booking.com/contest....

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