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Botanixhair.com

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Botanixhair.com Reports & Reviews (2)

- Pine Bluff, AR, USA • Dec 30, 2024
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This company was posing as a compnay selling "Batana oil" from Honduras. I ordered a hair growth packahe along with 2 containers of batana oil and they processed my order. I also noticed that shipping updates were from China. When i received my package, i did not receive the items that were pictured or what i paid for. I received totally different products. I emailed them over 10 times with no response. They dont have a phone number to call, only an email address that no one replied on.

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- Fort Worth, TX, USA • Dec 09, 2024
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Initially, order information indicated product would arrive in a couple of days. Shortly after, email messages were received indicating it would take a little longer for the product to arrive. I became suspicious and utilized the tracking number to track the package origin. Instead of the package coming from California, it was coming from China. I contacted their customer support team regarding WHY was my products coming from China? I was informed this is their common practice in hopes of getting the merchandise to customers sooner. I gave their support team the benefit of doubt, waited a few more days, and checked the location of my package. It didn't move for a few days. Then all of a sudden, their tracking system updated information showing my order was in the United States.

Today I tracked the order, which stated my package was "delivered" on January 29th 2024. There was no way they delivered an order to me in January that wasn't ordered until December.

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