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Bourbonwhiskeyshops.com Reports & Reviews (1)

- Goodyear, AZ, USA • Feb 22, 2024

I attempted to buy a bottle of bourbon from the establishment. They stated that their credit card machine was down but would accept Venmo. I elected to use my account to pay for the transaction. I tried to obtain a shipment notification from the company but never received a reply via email. I also tried an online chat to inquire but no response. Phone calls were made but diverted to an answering machine. Listed below is the transcript and additional information on the transaction. https://bourbonwhiskeyshops.com/18 Feb, 2024

[12:47] ME: Hello. I would like to pay with a credit card. How do I do it?

[12:48] James Blake: We are working on our credit card gateway and it will be available Tuesday for credit card payments. Sorry for the inconvenience.

[12:49] ME: Do you still have the Rip Van Whinkle 10 year? I plan on buying a bottle.

[12:49] James Blake: Yes we have 8 bottles in stock

[12:50] ME Any chance you have the Pappy 15 year?

[12:50] James Blake: No sir just 10 years at the moment in stock

[12:51] ME Ok. Thanks. Is there a lay away plan or should I just wait until Tuesday and hope it doesn't sell out?

[12:53] James Blake: Do you have any other means of payment?

[12:54] ME: I have a Venmo account.

[12:54] James Blake: Ok let me ask the cashier if we can receive a Venmo

[12:54] ME ok

[12:58] James Blake: Since our policy says we ship after payment confirmation Venmo is done as friends and family if that's ok by you sir.

[12:59] ME: I am not sure what that means?

[13:00] James Blake: There's an option in Venmo that says pay as friends and family. That's the option payment should be made under

[13:01] ME: Oh. Ok. That is fine with me.

[13:01] ME: Can I have an idea of what the total would be including shipping?

[13:02] James Blake: That will be $375 including shipping

[13:02] ME: Ok.

[13:02] ME: Should I include my address in this chat?

[13:02] James Blake: I will need your address and phone number for shipping

[13:03]

[13:03] ME ***** ** ***** ****** ******** ** *****

[13:04] ME ************

[13:06] James Blake: Venmo Dominic Tucker @tuckdom23.

[13:06] James Blake: Noted

[13:09] ME: For some reason I am getting an error message.

[13:10] ME: Can you send a request?

[13:10] ME: (Venmo account contact)

[13:13] James Blake: Ok

[13:18] James Blake: The payment request is been sent right now

[13:30] ME: Haven't seen it yet. Just sent a friend request.

[13:40] ME: I just got a request from Jonathan Anderson. Is he affiliated with your company?

[13:42] James Blake: Yes, its from our cashier department

[13:42] James Blake: They just confirmed a request

[13:46] ME: Now there is a request from Sarah Powell for $375 "cookies"

[13:47] ME: I got an error when trying to pay to the Anderson account.

[13:48] James Blake: From our end we received and error on the first request that should be from Anderson

[13:49] James Blake: Probably as they mentioned alcohol sales

[13:49] James Blake: So they did a second stating cookies to see if it will go through.

[13:50] James Blake: That's with the Powell account for the second attempt

[13:50] ME: Now it sent successfully.

[13:51] James Blake: Am waiting for confirmation after which you will be shipped tomorrow

[13:52] ME: Great. Thank you.

[13:56] ME: Let me know when we are confirmed. It says complete on my end.

[13:57] James Blake: Payment has been received successfully, we are registering your order for the packaging department

[13:58] ME: Awesome! Do you have any alerts to sign up for when/ if you get any Pappy's?

[13:59] James Blake: You be alerted by email... Iet me send your email to the registry for notifications on Pappy

[13:59] ME: Thank you very much.

[14:00] James Blake: It's my job to make your experience easier. Thanks for shopping with us

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