Brightline Moving Storage Reports & Reviews (2)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Brightline Moving Storage, help other victims by adding it!
Avoid at all costs
Fiance and I spoke to Person #1 (not saying names here) on the phone and I was sent an estimate by email. What should have been Red Flag 1 was that the person I spoke to on the phone and the name on the e-mail account didn't match. Number wasn't bad, but wasn't the lowest we had gotten. Person 1 said they would guarantee a pickup date and delivery date, which is what sold us. Paid the deposit, think all is good.
Two weeks out, QC calls. We will call them Person #2. We modify stuff to the inventory and #2 emails us and we see items that were in as 1 line item from #1 are now 5 items when #2 put it in, raising the price higher. #2 also told us our pickup window, which is against what #1 and us agreed to. He calls us back saying that #1 is now in trouble for promising a delivery date and, that for half their normal fee, we can get a guaranteed date. I stupidly paid it as I was in a bind. Was told to expect a phone call from dispatch the night before our move with a time.
Big surprise, no phone call and no answers when calling Brightline the night before the move. #2 on the day of our move tells us they weren't able to make the guaranteed date happen and we would be back to the window, but they would still make the delivery happen.
Day #2 of our window, no one calls or shows. No answers past "Someone will call" when we try to get information.
Come day #3, we are calling Brightline non stop for information about whats going on. Getting no where. We are then informed that our truck has "broken down" three hours away and the crew had to get a ride into town to notify their dispatch as there was no cell service. They would not be picking up until the next day and would miss the delivery window.
Ended up getting a rental truck last minute and driving. #2 was very quick to point out that their pickup and delivery windows were non-binding and technically they were within contract still. They did not offer a full refund for services not rendered, claiming they had already dispersed money. Seems like an issue between them and their carrier, but now it was my problem.
To this day, no one from Brightline has called me to resolve this. Don't use them.
Type of a scam Moving
Told us our small load would be delivered a few days after pickup. Once everything was on the truck and gone we asked for confirmation and we were told it would be up to three weeks. My daughter’s wedding dress was part of the load and now we have no idea if it will arrive in time for the ceremony. These folks are bad news, stay away.