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CA Glasses Reports & Reviews (19)

• Jun 11, 2024
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Every single positive review you see here is a lie. I ordered prescription sports goggles online and they arrived a couple of weeks later. They were wildly uncomfortable, though the prescription itself was clear and correct. I wanted to return them per their "30-day money back guarantee, no questions asked" policy which is clearly stated all over their website. I then realized that they never actually sent me a confirmation email. I went to the website to try to find some information about my order or their return policy, but everything I clicked on just brought me right back to their main page. I tried calling the phone number listed and received an outgoing message stating that all representatives were busy and I should call back later. Then I found a live chat feature on their website, so I initiated a chat. The rep was very unhelpful and demanded that I provide them with a picture of my glasses prescription from my doctor. I refused because it has personally identifiable information on it, like my birth date. The rep suggested that I cover that up and send her the picture, which I did. She informed me that they would not issue a refund if I entered the prescription incorrectly. Well you can guess where this is going. I absolutely 100% did not enter my prescription incorrectly, but when I sent the picture, she popped right back with some blurry screenshot of an incorrect prescription. It was so wildly incorrect that no thinking person with a brain in their head could have possibly entered it wrong in that particular manner. This is a SCAM. They have that 30-day money back guarantee, no questions asked phrasing all over their website, but this is what they do. If you are unsatisfied with your purchase, they will force you to send them a copy of your actual prescription and then tell you that you entered it wrong on their website. I cannot be the only one that this has happened to. It was a very polished presentation. Also, I suspect that they're Chinese owned, and not American owned as is indicated on their website.

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I ordered a pair of Matrix Hampton sunglasses with a prescription for long distance and close distance, after spending quite a bit of time working things out with their customer service staff. They were to be used for road biking. The close distance was to used for reading my trip computer, and checking my chain rings. They were unsuitable. The close correction worked between 12” to 14” only. I could hardly read my computer, and could not see my chain ring set. The long distance was not sharp through the field of view. So I opted for their policy to get my money back. They kept trying to have me replace them, but I had no faith they could fix the problem. What a nightmare. What was supposed to be a two week process took over two months, and I never got a refund. I called every couple of weeks, and they said accounting was looking into it, their hands were tied. So I eventually went to my CC company and they returned my money. The reason I’m writing this is I believe that this company (and Schultz Optical) is untrustworthy. So look out.

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I must also commend LoupeDirect.com for its outstanding customer service. They were responsive, friendly, and knowledgeable, addressing all my inquiries promptly and professionally. Their commitment to ensuring customer satisfaction was evident throughout my experience, making me feel valued and supported as a customer.

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Affordability of the eyeglasses at caglasses.com is unbeatable. I was pleasantly surprised by the discount prices without compromising on quality. It's a great value for high-quality prescription eyewear.

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The range of lens options at caglasses.com is impressive. Whether you need distance glasses, reading glasses, or bifocals, they have you covered. The 1.59 index polycarbonate lenses I chose are durable and impact-resistant, perfect for my active lifestyle.

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In conclusion, my experience with LoupeDirect.com deserves a resounding 5-star rating. Their user-friendly website, exceptional product quality, timely delivery, and top-notch customer service make them the go-to destination for professionals seeking high-quality loupe systems. I wholeheartedly recommend LoupeDirect.com to anyone in need of a reliable and superior loupe system to enhance their precision and performance.

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The customer service at caglasses.com is top-notch. They were responsive to my inquiries and provided helpful guidance throughout the ordering process. I felt valued as a customer and appreciated their attention to detail.

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I'm thrilled with my purchase from caglasses.com! The quality of their prescription eyeglasses is exceptional, and the lenses provide crystal-clear vision. I opted for the 1.67 index ultra-thin lenses, and they are lightweight and comfortable to wear all day long.

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The website interface is user-friendly, making it easy to navigate and find the perfect pair of glasses. The virtual try-on feature allowed me to see how the frames would look on my face before making a decision, which was incredibly helpful.

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I recently ordered a pair of prescription sunglasses from caglasses.com, and I am thrilled with the results. The 1.59 index polycarbonate lenses provide exceptional UV protection while maintaining superb visual acuity. Now I can enjoy outdoor activities without compromising my eye health.

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I have sensitive eyes that are prone to strain, especially when exposed to screens for extended periods. The blue light-blocking lenses from caglasses.com have been a game-changer for me. Not only do they reduce eye fatigue, but they also provide excellent clarity, allowing me to work and enjoy my digital devices with ease.

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The convenience of shopping for glasses online with caglasses.com cannot be overstated. I no longer have to spend hours going from store to store, trying on countless pairs of glasses. With just a few clicks, I can browse their extensive selection, compare styles, and make an informed decision from the comfort of my home.

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First and foremost, their website is incredibly user-friendly. Navigating through the product selection was a breeze, thanks to the intuitive layout and comprehensive search options. The detailed product descriptions and specifications provided me with all the information I needed to choose the perfect loupe system for my specific needs.

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Affordability of the eyewear at caglasses.com is truly remarkable. As someone on a tight budget, I have found their prices to be significantly lower compared to other retailers. However, despite the affordable price tag, there is no compromise on quality. I can confidently recommend caglasses.com to friends and family without hesitation.

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The attention to detail in the craftsmanship of the glasses from caglasses.com is evident. From the sturdy frames to the precision-cut lenses, every aspect of their eyewear exudes quality. I appreciate the durability and longevity of their products, knowing that my glasses will withstand daily wear and tear.

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The prescription sports sunglasses were OK when they arrived. The optics make everything look about 15% smaller than reality. I would not advise athletes to use this company for that reason. My biggest problem with CA glasses is that an employee tried to use my credit card to order pizzas on the US side of Vancouver. Luckily my company rejected payment and sent me an advisory text. This happened 2 days after placing my order with the company. I don't do business with any other entities in Vancouver or the Northwest US. I called them knowing the ID CC theft attempt came from them. The owner seemed concerned about the situation but didn't offer any assurances about finding a culprit. Any business can get a bad employee, but because of my experience I would caution consumers from using this business. C- product with D business/customer service. This company needs to better screen their employees and tighten up their potential for website and office hacks.

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I ordered a new pair of safety glasses after loosing my old pair - which cost too much to replace unless covered by insurance. So I ordered from CA Glasses hoping that they'd be adequate until I could get a better pair later this year. I spent $400 for all the features. But when I FINALLY got the glasses (after waiting 1 1/2 months), they were totally useless. I sent them my exact prescription for progressive lenses yet I my far vision was blurry and the close vision completely off - I couldn't read anything!

So I contact support and at first they seemed like they'd be giving me a new pair. But they did not - and now they're ghosting me. I tried sending emails to their support department - no response several times. I called back and finally got a support person who promised to send new glasses - but that never happened.

Hopefully PayPal will be able to reverse the charges but it's probably too late at this point after all the delays...

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This company sent me two pairs of customized prescription swim goggles, both of which leaked and broke on their first use. My daughter dove, they imeediately started leaking and then lenses popped out.
An employee named Jaime talked me into having them remade for the price of shipping alone. I agreed. He said I could get money back if the second pair didn't work.
The second pair also leaked on first use.
An employee named Amber said I couldn't get my money back because it's been more than 30 days - when, in fact, it took 30 days for them to remake and ship the second pair of goggles.
Representatives refuse to refund my money, partially or whole. I've filed a complaint with the Better Business Bureau.
Don't do business with this company. They are a scam. I have two pairs of useless broken goggles and I'm out $202.85 with no recourse.
Broken goggles, no refund

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On 3/28/22 I ordered my son a pair of prescription sports glasses from the website caglasses. I read the reviews on their website and found it seemed to be a good deal. I placed the order and paid for expedited shipping. I received an email with an Order Number: CA2022032812581895 and It said I would receive an email when they are shipped. I continued to watch for an email and decided to log into my newely made account on the website. On my account, It showed that I did not have any orders or order history. I reached out to their online messaging and "Amber" responded that they were testing the glasses to see if they passed inspection and as soon as they did, they would be shipped. This was on 4/1/22, then on 4/8/22 I messaged again and was told the same thing. I messaged again on 4/11/22 and was told they were again being tested but should be complete and shipped by the end of the day. Today, 4/13/22 I messaged them and was told by "Amber" the glasses didn't pass the initial quality test. The lab is making little changes with the glasses. If everything is good to go, we should be able to ship within this week. I tried to call the number on the website and I says to try back later for Schultz Optical. We then tried to text the number and received no response. I was then told by "Amber" after I said this must be a scam and wanted my money back that they have been in business for 10 years and we will receive the glasses. Once I said I was going to make a complaint, I have not gotten any more responses.

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