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Canceled order but have not received refund

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Canceled order but have not received refund Reports & Reviews (1)

- Palm City, FL, USA

Overstock-deal.com posted on Facebook multiple times for an item very cheap. Posted many times. I placed an order then decided to cancel. They wrote back saying they would cancel and I would receive my money in 5 - 7 business days. When I contacted them again they said a system error occurred and I would have to wait an additional 5 - 7 days.

Emails I have received:

[email protected] <[email protected]>

To:

******************** Tue, Nov 14 at 9:05 PM

Dear valued customer,

We acknowledge the delay in your refund process and sincerely apologize for any inconvenience caused. We apologize for the refund delay; it's currently in progress with the credit card, taking 5-7 business days.

We understand that the refund procedure can be time-consuming, and we have expedited your refund request to facilitate a quicker resolution.

Your patience during this process is greatly appreciated. Any problems, please feel free to contact us.

Best regards,

Becky

Wed Nov 15 10:05:20 CST 2023,"******* ********************t>wrote:

What system error!?!? I want to see the notice you received from the bank! If I don't have that refund in my account by Friday the 17th of November I will be forced to contact the Martin County Sheriffs Office, Elderly Scam Division and have them contact you! They have set up a special unit for this kind of thing against our elderly!

On Tuesday, November 14, 2023 at 01:29:38 AM EST, [email protected] <[email protected]> wrote:

Dear valued customer,

Really sorry to keep you waiting, the appliance of the refund has been refused for the system error. We have applied for the refund for you again, and the bank has informed us that the transaction needs 7 business days to be verified and processed, please kindly wait for it.

If you haven't received it in 5-7 business days, please kindly contact us and we will check our system record for you first. Any problems, please feel free to contact us.

Best regards,

Becky

Tue Nov 14 14:22:15 CST 2023,"******* **********************wrote:

Still haven't received my refund!!! Please send it now!

On Tuesday, November 7, 2023 at 08:38:37 PM EST, [email protected] <[email protected]> wrote:

Dear Customer,

Okay,we have canceled your order and applied for a full refund for you,and the bank has informed us that the transaction needs 7 business days to be verified and processed, please kindly wait for it.

If you haven't received it in 5-7 business days, please kindly contact us and we will check our system record for you first.

Any problems,please feel free to contact us.

Christin from customer service center

Wed Nov 08 09:38:30 CST 2023,"newfy1" <[email protected]>wrote:

I need to cancel my order and get a refund. I can’t afford it right now. Please refund my money!

Sincerely, ***** ****

Sent from AT&T Yahoo Mail for iPhone

On Tuesday, November 7, 2023, 8:51 AM, VIKRASSETH LIMITED <[email protected]> wrote:

Receipt from VIKRASSETH LIMITED

Receipt #1421-8296

AMOUNT PAID

$52.49

DATE PAID

Nov 7, 2023, 1:50:07 PM

PAYMENT METHOD

Visa - 6440

SUMMARY

Payment to VIKRASSETH LIMITED $52.49

Amount charged $52.49

If you have any questions, contact us at [email protected].

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You're receiving this email because you made a purchase at VIKRASSETH LIMITED, which partners with Stripe to provide invoicing and payment processing.</[email protected]></newfy1@bellsou...

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