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CASH APP Name Spoofing

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CASH APP Name Spoofing Reports & Reviews (2)

- Baltimore, MD, USA

Told to send $100 and the government would send me $600 instantly, after I did that I was told to send $200 to pay the taxes which I did not I even tried to get my money refunded they declined it and blocked me from requesting it and also blocked me on messenger I kep trying to get my money back for 2 days and cash app can’t seem to refund it but they stated that they see the $100 deducted from my account.

This is the message I received from cash app support Hi Sheila,

This is Kevin from Cash App Support and I'm taking over of this case. I understand sending money to someone you did not want might be unsettling. I can explain more about what's going on.

I understand this is not the answer you were expecting, however, please keep in mind that Cash App is unable to cancel or refund this payment. Please resolve this issue with the recipient directly.

Usually, I would recommend trying to retrieve the funds from the recipient, but I see you have already tried so, my advice would be to try and resolve this outside of Cash App.

In case you need further assistance, please do not hesitate to reach out back to us, we're always happy to help.

Best regards,

Kevin

Cash App Support

I tried everything they suggested and still out of $100

- Senoia, GA, USA

An individual who apparently used a fake name and cash app account, hacked my phone and accessed my cash app and made it look like I sent her a total of $700. This person made a total of 5 transactions. I contacted cash app, who can only be reached via email, however, they took 48 hours to respond. We have been going back and forth asking for the proof the person claims they have to validate the money sent to them was authorized. They have no proof because the withdrawal was not authorized. However, CASHAPP claims a person is a valid person yet they can produce any documentation that proves their compelling evidence that authorized the withdraws.

Finally, they responded and said there is nothing they can do. I feel CASHAPP is running a scam and it's possible someone within their customer service is stealing people's money and CASHAPP has no security measures to protect the consumer or to start an investigation and retrieve the stolen money. This company should be thoroughly investigated because there are several complaints about this company and it seems no one is regulating their actions.

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