Cashapp Customer Support Reports & Reviews (2)
Cashapp Customer Support Contacts
If you know any contact information for Cashapp Customer Support, help other victims by adding it!
Add new contacts
SCAMPULSE
|
SCAMPULSE
If you know any contact information for Cashapp Customer Support, help other victims by adding it!
Total money lost $260
Type of a scam Identity Theft
The requested a copy of my driver’s license and a current photo. Had me place my debit card info in, then transferred money from my account to someone else’s account through cashapp. They did two transactions from me and one through Venmo.
Total money lost $3,600
Type of a scam Tech Support
1. Keep me on the phone but don't put me on speaker or mute
2. You need to purchase two Target gift cards (one for verification and the other to send funds)
3. You're going to load $500 on each card (the rest of the funds in my bank account)
4. The amount is going to alarm the cashier, just tell her it's for personal use
5. When you're done, walk back to your car, get in, then tell me when you're in so we can continue
6. Tell me the card numbers so I can verify
I walked into CVS but things just didn't make sense. First I pretended as if they only had one Target card that allowed $500. He told me to look for Nike, Amazon, or any of the sorts. I then realized that he wanted to deplete the rest of my funds and only wanted cards that would allow him to do so. So I told him they had none. I figured two can play that game. I placed him on mute to tell the clerk what was happening. He began to yell. I told him my boss was calling and I had to take the call. He said he'd wait til I was done. My boss didn't call. I muted the line and called my bank on the other line all while marking the transactions from my mobile banking as fraud. Once I did that, my debit card was frozen. I returned to his call and told him I could only purchase one Target card. He then told me to go ahead and get it and that I could just drive to another store and get the other. I kept him unmuted while I conversed with the clerk and attempted to purchase the card. Without knowing I froze my debit card, I believe the clerk kept declining the transaction on purpose to protect me.
I returned to my car with Ali on the line and tried to make him believe I purchased the card. Unbeknownst to him, I began driving to my bank. He demanded I open the AnyDesk app so he could verify the amount was deducted from my account. I told him I deleted the app and he began to curse and shout asking me if he told me to do so. I began to cry because I realized I may not get my money back because surely I was dealing with a scammer and not cashapp customer service. What customer service representative, who claims to be on a recorded line for quality purposes, would behave that way? He told me if I didn't stop crying, he would not be able to help me and would hang up and that's it. At that point I came clean and told him my card was frozen. He then told me to head to my atm and try to withdraw all my funds. I told him no, my card was frozen. He then insisted that I go to the teller and tell them I need all the funds from my account. I told him I would try and again, I received a set of rules, which include not putting him on mute, and putting my phone in my pocket while talking to the teller.
As one could imagine, due to COVID, there was a line outside the bank. The security guard saw my tears and asked if I was alright. I mouthed no and that I needed help. I told Ali, a call was coming in, he said he would wait. I muted the call and shakily told the security I had a scammer on the phone and what he wanted me to do. Immediately I was rushed inside to two agents who began helping me. I kept Ali on the line for 10 minutes while they listened in then told him I had to find a charger because my phone was dying. He made me promise to call back once I received the funds but I never did.
The entire time I was in the bank (some two hours), he kept calling and texting to see if I had the funds. I never responded. We went ahead and closed all my accounts and opened new ones. The claims were successfully submitted for all the funds lost on the cashapp app and via zelle. I was advised to file a police report, which I did after leaving the bank.
I'm not sure if the funds will be recovered. I'm told claims aren't a guarantee. I hope they are recovered because that's all I have as a college student with medical issues and no insurance (told Ali this but he didn't care). The police department was of no help. They told me, my report is simply a 'consumer beware' to the public and they wished me 'good luck kid. I hope it works out for you.'
One thing I can tell you, I will not be on the cashapp application moving forward. I also don't think I can forgive myself for falling for this. And I certainly will never forgive Ali, or whomever he is. People like this make me sick. Instead of hard work, they sit behind a computer screen and lie, cheat, steal, and ruin the lives of others. Things are already hard as it is with this pandemic, and now I have someone out there somewhere enjoying my livelihood. It's just not right. Not right at all.