Cashapp Support Reports & Reviews (3)
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SCAMPULSE
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SCAMPULSE
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Country United States
Victim Location AZ 86413, USA
Type of a scam Phishing
"Fraud Alert!
Transaction of $500 to Richard Nolan on Cash app. We have hold this Amount for 30 Mins for verification. For Help Call Support at 12057945248"
I dont even have a cash app. Hope you catch the waste of breath scammer.
Scammer's address SC, USA
Country United States
Victim Location SC 29526, USA
Total money lost $318
Type of a scam Tech Support
On Tuesday, September 15, 2020, I mistakenly sent payment of $50 to the wrong person on CashApp as payment for services provided by a landscaping business. This was my third transaction with this app. So, I looked for a way to be refunded for this error. There is zero indication of customer support on the app. I was able to locate an option for a refund request, which I completed. Just to verify that I had done this correctly, I started searching for a number for Customer Service. There is no such number nor a direct manner to contact anyone from that department. So, I “googled it.” I found this number 1-877-216-0297 and called it.
An associate by the name of Katherine (I honestly thought she said Vanessa - thick accent) answered, but I was unable to hear her clearly. She asked for my phone number so she could call me back to continue to provide assistance and to hopefully be heard more clearly. In order for her to provide assistance, she had me download an application called TeamViewer Quick Support. This application allowed them “to view my CashApp screens.” After giving her permission to look through my screens of the CashApp, I was told in order for them to refund me, they would have to set up a dummy account. I had $157.00 as my account balance prior to starting anything with this “CashApp Customer Support.”
In order to do help them set up the dummy account that was supposed to facilitate the refund, Katherine requested that I enter $157.00 in the pay field. I asked her for the reason for this. The response given was this is how their system works and for me not to worry because the money was not leaving my account; it was only appearing to do so. Despite my own doubts, I proceeded as requested. I was placed on hold. Then Katherine did something on her end that sent $157.24 back We did this multiple times with me asking why and saying it didn’t make any sense. This continued until my balance was $0.24. Why I continued with this sham? I don’t know! I like to think the best about people. This makes me gullible and naive, but no more! I have emails and text messages that indicate each time funds were removed and "supposedly” refunded to my account.
Finally, I came to my senses when Katherine asked for the full number for my bank card that was linked to the app. I refused. She tried to get me to send more money, but my bank refused! That happened twice. I told her this has to be a scam because I should never have had to payout money to get a refund. She placed me on hold and "somehow" the call was lost. I called my bank (Bank of America) and explained what had happened. I was told that CashApp has been the subject of many scams because people like me are calling for assistance when none is currently available. Also, I was told that the scammers are using other apps that allow them to gain access of people’s accounts. We cancelled that bank card.
In the meantime, my husband came home. When I explained to him what happened, he called them back and demanded that they send me my money. Joseph was the associate who answered. Apparently, Katherine was busy at that moment. We were able to speak with both Joseph and Katherine. They still wanted us to open the app that allowed them to see my CashApp account. We refused to do so. They were not at all pleased. My husband kept demanding the return of my money. We were at a standoff. After gong back and forth, they hung up on us.
I called again to try to explain why we were not going to allow them to view my account via that application. Alex answered the phone this time and assured me that the entire amount $318.00 that had been taken, which included the extra money that was added would be returned to my account on Wednesday, September 16, 2020. It’s still not there. I am now unable to close and delete my account because I am unable to do anything with the $0.24 that’s left.
Yesterday, I received a refund request from the individual who was paid in error. The reason on the request says that he paid twice. I show no evidence of that, nor do I have any way to communicate with him.
I am open to any and all suggestions. I have never felt so naive and gullible in my life. $318 is a lot of money. As a cancer patient, that’s messing with my livelihood. I’m just extremely frustrated!
Country United States
Victim Location TN 38118, USA
Total money lost $2,923
Type of a scam Phishing