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Cassleman lending firm

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Cassleman lending firm Reports & Reviews (1)

- Orem, UT, USA • Sep 21, 2024
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I had applied for a few loans online. Last week on September 11th”Dustin Sattler” reached out to me via phone call. He left me a voicemail stating that I had been approved for a loan of $5,000. I returned his phone call and we spoke on the phone for a few minutes. He told me that due to my credit and my income, I would either need a co-signer or a collateral payment of $625. I knew I did not have anyone who would be willing to co-sign. I told him to send me an email with the contact so I could read through it. After a few hours of thinking this through I decided to go ahead with the collateral payment option. Not thinking about how that money would be sent (I assumed it would be taken by debit or sent through my bank.) I signed the contract which seemed legit, and sent it back to Dustin Via email. Up to this point, everything seemed legit. Dustin had been very communicative, didn’t apply any pressure, was very friendly and he sounded like he was in the United States. I didn’t see any red flags. Until he asked me to send the money through Moneygram. Once he mentioned Moneygram, I stopped and I thought “that’s suspicious”. I told him I would need to think about it and get back to him because I didn’t feel comfortable with sending money that way. He explained to me that the private lender is in Canada and the only way they can receive the collateral payment is through this payment method. He reassured me that as soon as I sent it, the $5,000 loan would be secured and it would be sent to my bank account. I then decided to research a little bit more. I dug and dug through the internet trying to find a single bad review on this company/website. I explained to Dustin that my car is in the shop and that I am really in need of this loan. However, I did not want to send the $625 because if this didn’t go through, I would be in a very bad financial situation. I have been ubering to and from work which has costed me $60 a day. I am struggling to pay rent and my bills. He told me that he completely understands and that I had nothing to worry about. After rethinking it, my desperate self decided to go ahead and send the funds. As soon as I sent the money, I called him back and he said “Great, as soon as the funds are received I will give you a call back and you should be receiving the loan in your bank account in as little as two hours”. By this time it’s already about 3pm. At about 6-7 pm he finally reached out to me and said that the office was closing, but he promised that by the next day I would be receiving the funds. Of course I wasn’t happy, but there was nothing I could really do at that point but wait. The next day I didn’t hear anything. So my heart instantly told me that I had been scammed. However, Dustin kept reassuring me still, that everything was okay. I thought that if this was really a scam, he would have probably took the money and ran. Never reaching out to me again. But he kept calling me. That night I received a call from a very unfriendly woman. She has given me the name of Denise. She told me that I the private lender is requiring me to send another $625 and that a section of my contract mentioned that if the lender felt that the collateral was not sufficient then I would have to send another amount. At this point I am very very upset. Crying, and stressed out. I had just sent the last dollar in my bank account in hopes that I would be receiving this loan. I don’t have a car, or even money anymore to Uber to work. After a long conversation with “Denise” and Dustin. They said that they felt bad and that their company had decided to pay the private lender the additional collateral amount and that it would be taken from my loan. I felt like this was fair and I agreed. Only because they told me if I asked for a refund, it would be about 30 business days before I received it. At that point I was very desperate. They told me that the amount would be paid by the next Friday (yesterday) and I would be very happy and apologize for the way I didn’t trust them. So fast forward to Friday Sept 20th. Dustin calls me first thing in the morning. He reassures me that they had paid the collateral and that the funds should be in my account soon and that I will be receiving a call from my loan officer in a few hours. A few hours goes by and not a single phone call. I waited, and waited. Until finally I started calling them. It took about 10 phone calls to different extensions to finally reach “Denise” but Denise told me this time her name is Rebecca. I even mentioned to her that she told me her name was Denise before and she denied it. Whatever. Rebecca goes on to tell me that she didn’t know anything about having to call me and that I should have called them. That they told me already that I had to pay the additional collateral and basically went back on the entire agreement. I reminded her of our entire conversation from last week. All the sudden it rang a bell in her head and she’s like “oh yeah! Well our office is closing right now and I will give you a call first thing in the morning” and I asked her if they were open on Saturdays. She said yes. Anyways…I have not received a call from this company today. I am very stressed out. I have actually now lost my job and almost everything I have because of this whole situation. I really believe I have been either scammed, or this company is extremely unprofessional and has broken every promise that they have given. I am very upset and would like for someone to please investigate this company weather it is legit or not. This company and website needs to be investigated or shut down. I have filed a fraud charge with my bank (which was denied) and I am out of options.

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