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Charged for monthly subscription / membership after online purchase

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Charged for monthly subscription / membership after online purchase Reports & Reviews (2)

- Fairhope, AL, USA • Nov 11, 2024

I purchased a back brace from this company and unannounced to me was automatically signed up for a monthly subscription.

- Eagle Grove, IA, USA • Sep 16, 2024

Bought item of Facebook. item was overpriced and of very poor quality (purchase in May 2024). I am not disputing price paid for crappy merchandise. However when you buy from them they automatically sign you up for RED PLANET MEMBERSHIP. Red planet membership is $49/mo. I don't know what it is, they make it very difficult to not get red planet membership. (hard to find where to cancel or how much it costs until you have already been billed) I canceled my membership in mid July 2024. In Aug 2024 I was not charged. In sep 2024 I was charged again. In the description they gave the credit card was for automotive services. The item purchased was cooking utensils. I have tried to get the sep 2024 money refunded from credit card company. I just submitted the dispute today so I won't know if I will receive a refund or not.

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