Chase Bank Imposter - Fraud Alert Scam Reports & Reviews (2)
Chase Bank Imposter - Fraud Alert Scam Contacts
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SCAMPULSE
Country United States
Victim Location TX 77377, USA
Type of a scam Bank/Credit Card Company Imposter
When I told him that they were not, he proceeded to give me claim numbers that I needed to use in Zelle to cancel the pending transactions, and then transferred me to a man claiming to be with Zelle. The second man gave me instructions on how to go into my banking app, open the Zelle transfer dialog, and send the cancellation codes in order to cancel the transactions.
At this point I told him that I wasn't going to send those and told him that I suspected he was a scammer. He immediately threatened me by saying that if I didn't enter the cancellation codes, he was going to release the transactions.
The way Zelle works is that money can be sent to someone or requested from someone. Apparently the scammers had identified my phone number as having both a Chase account and a Zelle account. The apparently initiated a request for money from me, which apparently generated confirmation codes for me to use to complete the transactions. If I had sent those confirmation codes, some amount of money would have been transferred from my bank account.
The danger here is that unlike PayPal or Venmo, Zelle transfers money immediately from one bank account to another almost immediately. With Zelle, there is no realistic way to reverse the transfer. Often the scammers use compromised accounts and immediately withdraw the transferred funds and deposit them into another bank account, most likely offshore where US jurisdiction doesn't have protections. This makes recovery almost impossible, ergo the inability to reverse a Zelle transaction such as this.
The way I knew that it wasn't Chase Bank calling me was that I have fraud protection on my accounts and Chase alerts me of potential fraud in a very different manner. However, for people who do not have such protections, and may not have ever interacted with Chase or other financial organization, they could be convinced that this was a genuine call and followed through with the instructions provided.
My advice is that if someone claiming to be from a bank or credit card company calls to alert you about fraud, thank them for the alert and then hang up and call the real bank or credit card company using the phone numbers printed on the credit card or listed in a reliable resource. Once they answer, let them know that someone contacted them to alert them of potential fraud and ask to speak with someone from their fraud department. If the alert was genuine, the fraud department will work with them to address the issue. If it is a scam, the fraud department will confirm that there isn't any suspicious activity.
Country United States
Victim Location IN 46220, USA
Type of a scam Bank/Credit Card Company Imposter