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Cheapflights.com Reports & Reviews (2)

- San Jose, CA, USA • May 22, 2024
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I went to cheapflights.com and selected foggyfly.com to book a flight. They had a flight for $240 for the time/date I wanted with southwest airlines. The southwest airlines had the same flight on the app for $329 so I booked with foggyfly.com since it was cheaper. Minutes after making my reservation I got a call from a phone number from arkansas but I couldn't answer it because I was at work. A customer representative left a message and said they need to talk to me about my reservation. I thought this was very odd, so I attempted to call the number back that called me. However, this number was not working. I looked up their customer service phone number on the website and contacted the lady who left me a message. She then told me this is a "restricted flight" and that my seat was not guaranteed. She said I would need to pay them $470 for a guaranteed flight. I then pulled up the app again on my phone and told her that the flight was $329 on the southwest app. She was typing in the background, then she said refresh the app and the price jumped to $670 for that flight. It was very strange, I have never seen that happen using this app. They refused to refund my money and would only offer to book a different flight on a different day or airport or make me pay the $470 for a ticket. The customer service representative started yelling at me over the phone and was extremely rude. I ended the call and called back to ask for a supervisor. The gentleman that answered the phone asked for my booking number. I asked him why he needed it, and he said he needed it to patch me through to the supervisor so I gave it to him. Then he put me on a brief hold then THE SAME PERSON ANSWERED AS A SUPERVISOR talking in a lower voice. I said "this is the same person that answered correct" and he said "yes."

This company is scamming consumers by baiting them with low airfaire, then calling them back and telling them the flight is restricted and that we didn't read the terms and conditions and NOW need to pay way more for the flight. Don't make the same mistake I made and stay away from foggyfly.com.

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- Fairview, PA, USA
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Your website is maliciously flawed. On the previous page, you would not let me mark "Did they TRY to take money", for it would NOT accept the $1, 687.00 attempted/threatened to be stolen from my credit card by this company. YES THEY TRIED! So I had to mark No just to get to the next page. BOGUS! MAYBE YOU ARE A SCAM ORGANIZATION, TOO? I made flight reservations yesterday for $922 and today they threatened to take $1,687.00 out of my account. I lost money cancelling the lodging on the other end!!!! I had to cancel my credit card... DO YOUR JOB TUCSON, AZ BETTER BUSINESS BUREAU!

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