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Chimneysweepmasters.com Reports & Reviews (1)

- Long Beach, CA, USA • Jan 16, 2025
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I was quoted a price of $149 over the phone for an inspection which could be applied towards a cleaning. I was also told a cleaning might be as low as $149, depending on what was found. Once the tech arrived, an inspection was performed and a quote for $699 for a cleaning was quoted. I was also shown a video of crumbling mortar in between bricks on the chimney but I could not tell if the video was of my actual chimney vs. someone else's. I was also told my gas line was not up to code and the gas logs were expired and needed to be replaced. All these other findings could be remedied for additional money. I offered to pay for the inspection and was told the quote was out of my price range. I was then told I could be offered a 5% discount for having a Costco Card and an additional 5% for having a AAA card. I told the rep that was still too high. Then he asked what I was willing to pay. I told him my last chimney cleaning was in the $300 range. He then called his boss? (although this rep's photo is on the website so I'm not sure who he called) and then he told me he was authorized to perform the cleaning for $380 (inclusive of inspection fee) IF I was willing to write them a good review on Google or Yelp. I agreed and he vacuumed the mouth of the fireplace but no more. He then stood over me as I write the review and made sure I gave him 5 stars. The he charged me for the service and left. After he left I went to close the flu and a bunch of soot rained down on my face and hands. I thought other should be aware of this total scam which misleads other shoppers to believe the business is performing well above average when in fact it it actually subpar service.

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