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[email protected] Reports & Reviews (1)

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On 1/2/23 I googled Apple support (for help with my MacBook Air) and found a phone number. Using an Android phone, I called the number, thinking I was talking to Apple Support, stayed on the phone with this person for two hours. He said I my iCloud had been attempted to be hacked by four different states (California, Washington, Texas and North Carolina) and he needed to fix it. Being 70, I know NOT to give out my personal information and honestly I just assumed I was talking to someone from Apple Support. So I followed all his instructions, including downloading an app he told me to download and transferring money in and out using Cash App, Zelle, Amazon gift cards. I was on my bank account online and when I questioned about the money being removed he said "not to worry I will put it back see?" Which he did ($1701 of it). He proceeded to take out increments of $13 x14 plus $48 through Cash App, Zelle 1701, Amazon gift cards $100 x4. He even told me to call my bank and tell them I had authorized the accounts and NOT to tell them Apple was on the phone. (Why that didn't send off another red flag I don't know). He worked hard to get me to trust him and manipulated me by saying things like "you sound just like my grandmother". He got into my one bank account and wanted to get into the other but by the Grace of God that app wouldn't load no matter what we did. After two hours I was exhausted and said I couldn't do anymore. So he made an appointment for the next day and gave me his cell phone number (which I put on the first screen). Early in the morning I woke up thinking I needed to "get a second opinion" (I'm a nurse) and I looked closer for Apple support because I had a suspicion then that I truly had not been talking to Apple. I called Apple and asked if that would be their protocol and he said absolutely not - they would NEVER have anything to do with my financial information. I hung up and called the bank and put in claims for all the losses. Fortunately the big chunk of money had been cancelled when I got worried and he put the money back. He did proceed to call me for that appointment many times throughout the day and even texted me once, to which I never replied. This is not a victimless crime (I'm not saying that hacking is a victimless crime) but staying on the phone two hours, impersonating someone else and manipulating me into doing what I know not to do is definitely a crime. The thing I lost most is trust - and maybe that's a good thing - but I hate that feeling. Also, he had an accent (in Apple there are lots of different nationalities represented so I was not alarmed). At one point though he must have thought he was on mute, he carried on a full conversation with someone in another language. So many red flags that I ignored. I have learned from this experience and I just want others to be alerted to not fall prey to the same scam. I put my email address on the first sheet on this report because it wouldn't let me go past it without one - I do not know this person's email address.

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