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Citibank Imposter - Phishing Scam

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Citibank Imposter - Phishing Scam Reports & Reviews (2)

- Fort Worth, TX, USA • Jul 02, 2024
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I received a fraud alert via email that said, "we need to speak to you" and that I may not be able to make purchases on my card until I contacted the company. I used the number provided in the email and was transferred to what sounded like a customer service center for Citi Bank. I was asked to provide a phone number for verification and then told that my phone number could not be used and asked for an alternative contact number (which I don't have) - they then asked if I had other accounts with Citi, I said yes, and they asked for my FULL credit card number! When I said I wasn't going to do that I was told I needed to provide a method of verification for my account before I could lock the card or dispute the charge. I dropped the call and called back - had the same experience (rejected my phone number and asked that I give a full credit card number in order to proceed). The original email looked legitimate, but the customer service reps (multiple) gave me suspicions of scam or phishing behavior. Both reps told me a card had been added to an Apple Pay account associated with an authorized user. When I reviewed my account, there was a charge of $5300 to Neiman Marcus.

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- Cranberry Twp, PA, USA • Mar 25, 2024
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Person called pretending to be the fraud group at Citi from a number that looks like it is Citi's. Said that there were two charges that I denied and they would remove the charges and sign me up for text messages so I get the alerts easier. They asked me to verify if I had the card in my possession or if I needed a new card. I said I had the card and they asked me to verify the expiration data and last 8 on my card, which I did. They then asked for the CVV which I found suspicious and looked online to see if I had any fraudulent pending charges. I did not, I stated that and they said it was because the charges were made from out of state. I said OK and gave them a fake CVV and they then asked for my birthday and I hung up. They called back about 8 more times and I eventually blocked the number.

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