Colonial Moving and Storage Reports & Reviews (1)
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SCAMPULSE
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my pick up was rescheduled three times, which caused me to have to pay additional rent on the residence I was leaving. Then, the driver, Lucky, was rude and incredibly unprofessional and got his truck stuck in a ditch at my pickup address. When Lucky picked up my things, he told me at dropoff as long as my apartment was on the 1st floor, I wouldn't have to pay more than $875. When Konstantin arrived at the dropoff location, he let me know that my door was further than 50 feet, and it would be an additional $375, which I didn't have as my pick up cost me an extra $1100 and left me with only $880 to pay the movers. I explained this to Konstantin and asked him to please bring my belongings the 50 feet, and I would have to move it to the rest. When he opened the truck, my things looked as though they were tossed into the it, and many, if not most of my boxes, were crushed with several broken items in them. When I let Konstatin know that I could only pay for the 50 feet, he said ok and proceeded to unload everything just to the outside of his truck and not even the 50 feet. He told me the fee was $863, and I only had $880 in cash, and he kept the $880. I was also told that you have your drivers and that you don't contract out. From what I could tell, the drivers were independent contractors and did not care what kind of service they provided. At pick up, Lucky said to the local man who was helping him load that he would only make $1200 on this job and that he could only pay him $30. Also, upon arrival of my items, I am missing my vacuum and a cooling mattress pad that totals about $650. The mattress pad retails for about $350, and the vacuum is about $300. I will be sure to let anyone I known to avoid your service to avoid the frustration and terrible service. I am sure there is nothing to be done, and I am just out of the money and my broken and missing items.
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