SCAMCopycat website / Online purchase not received Reports & Reviews (1)
Copycat website / Online purchase not received Contacts
If you know any contact information for Copycat website / Online purchase not received, help other victims by adding it!
Add new contacts
Scammer's email [email protected]
Country United States
Victim Location FL 33126, USA
Total money lost $12,083
Type of a scam Online Purchase
2024-04-13 13:14:58 Doral, Florida, 33126 Delivered
2024-04-08 13:51:07 Doral, Florida, 33126 Leaving the sorting center
2024-04-08 08:51:59 Doral, Florida, 33126 Arrive at the last mile sorting and distribution center
2024-04-06 01:38:43 Doral, Florida, 33126 Accepted at logistics carrier Regional Destination Facility
2024-04-01 07:57:28 Arrived at logistics carrier Facility In Transit to Next Facility
2024-03-28 05:12:23 Leave the Los Angeles processing center
2024-03-24 09:38:59 Los Angeles Import customs clearance
2024-03-20 10:17:32 Arrive at the destination international airport
2024-03-18 06:07:40 Departure from the airport of origin domestic
2024-03-16 12:24:50 Arrival at domestic internationality airport
2024-03-14 16:30:13 Goods leave the operation center
2024-03-12 09:19:57 Arrive at the receiving point
2024-03-11 20:33:39 Order information received
When I did not receive the package, I sent an email to [email protected] informing them that I did not receive the order, even though it had been marked as delivered. I received the email reply:
Hello, ******* ****** Thank you for contacting us.
Please allow me to explain to you what happens with package shipping. Your package was delivered directly to the delivery address by the courier we cooperate with.It does not need to be forwarded by your local courier, so you cannot check our parcels on your local courier query website.
We are very sorry to hear that you have not received your package yet.
We understand your eagerness to receive your package.
Please accept our sincere apologies for the unpleasant shopping experience we have brought to you.
Please rest assured that we will actively solve your problems as always.
You can check the status of your package through the following information:
Your tracking number: CTTY2023264033CN
Tracking Website: https://www.track718.com/en/sltd
171b8f2e299b9c8ee8b13f16d125f7ae.png
The logistics information shows that your package has been delivered.
Typically, if a customer has not received their package, we would advise the customer to check with a neighbor or family member who may be receiving the package on their behalf.
The carrier may also have delivered the package to a different location, such as a front desk or mailroom.
If you are unable to find your package after checking these positions,
please let us know and we will investigate the matter further with the carrier.
We may also file a claim to cover the cost of your order if a package is lost or stolen in transit.
If you have any additional questions or concerns, please feel free to contact us.
We appreciate your business and will do our best to resolve this issue to your satisfaction.
Sincerely,
Customer Service Team
I then responded by letting them know that I checked the courier used, and there was no email address on the contact us page on the website. So I was unable to reach out to let them know that my package was not successfully delivered. I requested that the items I ordered be delivered to the correct shipping address, which is 1708 NW 82nd Ave, WT1002386, Doral, Florida, United States, 33126. I informed them that no neighbors or family members were receiving my package on my behalf. Also, if the package was delivered to a different location, I don't believe that is my fault, as I did provide my precise delivery address. I specified that if my package cannot be redelivered, then I will request a full refund. The response I received was this:
Hello, ******* ****** Thank you for contacting us.
We are very sorry to hear that you haven't received the package yet. We understand your feelings. We are well aware that every order and package carries the strong expectations and love of customers. Our goal has always been to provide customers with a satisfactory shopping experience, and please believe that we will solve all your problems for you.
After hearing your feedback about not receiving the package, we contacted the courier as soon as possible, hoping that the courier could make financial compensation, but it was difficult for us to obtain compensation from the courier. Normally, couriers will not make any compensation for delivered packages.
As our precious customer, we cannot let you bear this loss. We are willing to resend the package with the expedited service to you for free and it is supposed to arrive within 7-15 days.
1. Are you willing to receive the second package? We will resend you if you want. Please let us know about your opinion.
2. If you are unwilling to wait and refuse the second package, please let us know and we will continue to provide you with other solutions.
If you have any other questions, please feel free to contact us here and we will help you solve the problem. Please rest assured.
We are looking forward to hearing from you soon. Hope you will have a good day.
Sincerely,
Customer Service Team
I thanked them for providing the option to resend the package and confirmed that I was willing to wait and receive the second package. I provided the shipping address and order number again. I received an email reply:
Hello, ******* ****** Thank you for your prompt reply. Your understanding and kindness mean a lot to us.After verification, your order information is correct.
We are arranging reshipment for you. Due to system limitations, the tracking number of the reissued package cannot be updated to your original order details.
Therefore, if you need tracking information about the reissued package, please contact us within three days. By then your reissue package should have been sent out and a corresponding tracking number should have been generated.
During this period, if you change your mind and are no longer willing to wait for a replacement package, please feel free to contact us and we will provide you with other solutions.
Hope you will have a great day. If you have any other questions, you are welcome to contact us at any time.
Sincerely,
Customer Service Team
I sent this exact email in response: I am following up on the tracking number for my reissued package. I trust that it has already been shipped and is on its way to being delivered to the correct delivery address I provided. I do appreciate your assistance in this regard and look forward to receiving my package with ease this time around. The next day, I received this email reply:
Hello, ******* ******
Thank you for contacting us.
Please rest assured that we will urge the carrier to deliver the package to your address.
We have resent the package for you. You can check the status of your package through the information below:
Tracking number: C2S89415335CN
Tracking website:https://www.618track.com/
Your resent package has been in transit and please wait patiently for it. Since we have sent it out with the expedited service, your are supposed to receive it within 7-15 days. If you have any questions about the resent package or need further assistance, please feel free to contact our customer service team. Thank you for your understanding.
Sincerely,
Customer Service Team
Upon tracking the order, it is now marked as delivered. However, I have not received a package. The tracking details are below:
2024-06-14 18:03:36 Delivered
2024-06-12 23:44:37 Leaving the sorting center, the package is on the way
2024-06-12 09:02:49 Arrive at the sorting and distribution center
2024-06-11 09:37:12 Leave the processingcenter, and move to the next facility
2024-06-10 18:51:33 Package received at processing center
2024-06-09 13:46:13 Transfer to local acting company International self-operation team
2024-06-08 19:33:58 Import customs clearance
2024-06-08 13:18:06 Item arrives at destination airport
2024-06-08 03:49:44 Departure from the airport of origin domestic
2024-06-07 02:45:56 Arrival at domestic internationality airport
2024-06-05 19:49:39 Goods leave the operation center
2024-06-05 05:47:07 Arrive at the cross border receiving point
2024-06-04 21:36:05 Order information received