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Counterfeit Product - Decoarport

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Counterfeit Product - Decoarport Reports & Reviews (1)

I ordered a wireless car vacuum from this company. I received it not in a box but in pieces in a shipping envelope. It did not come with a USB charger as it stated so I bought one myself ($15). It never charged and never turned on. I emailed immediately sending order information and they replied couldn’t find my order. I then sent copies of shipping notice and confirmation of order. Their response has been the same 3 times - we cannot find your order and please check again. I don’t know where to go from that. If this company is legit them someone must be running an illegal duplicate site and scamming their orders.

Below is their answer to my emails.

Thanks a lot for your kind cooperation.

But with all the info you shared with us, we still can't find your order.

Could you please check your order details again? We are afraid that you

may reach out to a wrong company and wrong person.

Yours sincerely,

Customer Service Team

On Thu, 2 Mar at 10:57 PM , @@@@@ wrote:

?

?

?Hello - thank you for your reply. Attached is a copy of my original receipt as well as a copy of the shipping notice. Please note both include the link to your company for inquiries. Please proceed with providing me a refund.

I also noted the shipping envelope gives Mississauga address while the tracking information says USPS-International. I am very confused and still do not have a working product.

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