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CreditUpdates.com Reports & Reviews (12)

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Email address posing as a landlord for an apartment i inquired about. Requested I get a credit report for an apartment using creditupdates.com. Replied to address saying I had the report, address not real. Received "mailer-daemon" message. I closed the account I opened with creditupdates.com as well as the credit card I used to pay for the service.

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- Charlottesville, VA, USA
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I am searching for an apartment in Lynchburg, VA. I emailed the contact person for a listing on Craigslist. It was not an anonymous email; it was [email protected]. I heard back the next day from a person calling herself Kimberly Marks at [email protected]. Her email read as follows:

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Hi ***,

Thank you for your interest in our rental. You were the second to e-mail to us. The first prospective tenant did not want to wait for us to finish installing the new appliances. They moved into another property we rent in the area. The contractor completed painting the entire place. She also installed new flooring in every room. All the neighbors are envious of how nice the updates look. We are ready to rent with flexible terms. We will work with you on the move in date, lease length and deposit.

My husband and I have 10 different rentals in the area ranging from studios to large homes. We are sure to find you a place that works for you. All of our rentals are renovated and ready to rent. You are going to be the first to move in with the renovations. Utilities and garage parking are always included in the price listed. Setting up a walk-through is simple. When you're ready to schedule an appointment, please go to the link below to get your report.

You can get your report by CLICKING HERE

Two important points due to our limited time. First, please have your report ready before you email back to setup a tour. We are not too focused on the report itself. We just require an up to date report pulled in the last week. All our tenants have used this site with no problems. Second, please have a few hours to tour. We usually end up showing multiple rentals during our tour. We have not failed finding a tenant their next rental. Can't wait to show you all our rentals.

Thanks again,

Kimberly

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Like an [censored], I actually did it. I am usually more careful, never clicking through strange links, especially financial. I am just in a hurry about the apartment and I thought it was a way for the leasing agent to see a credit report without dinging my record, which on the surface seems like a good thing. I retrieved my report and then wrote back the following:

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Hi Kimberly,

Thanks for writing and for being willing to work with me! I retrieved my credit report; I should warn you it's not pretty due to medical and student debt from last year. But I have my contract with Lynchburg College as proof of income and my mom is helping me with where I'm behind (thank goodness for moms!).

I am coming down to look at another place on Wednesday. Would that work as a day to see this place and/or other options? The Court Street apartment is on the far end of my budget, but it does look gorgeous! I appreciate that utilities are included. Except internet, I imagine? I don't want cable. I would only be there four nights a week generally, so my water, gas, and power use would not be as high as someone living there full time.

I really need somewhere from mid-January to mid-May, but could see all of January to May, or even to June, if I absolutely had to. I'm just coming from Charlottesville and my partner (and cats) will be staying here, so I have another household to maintain and adjuncts don't get paid a lot! So I'm trying to be as economical as possible while understanding that it's not ideal for owners to have to start over so soon.

Let me know if more information would help and if Wednesday is an okay day to meet.

Thanks again!

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I quickly got a mail delivery error, which made me immediately suspicious. I first resent the email to the original, Elizabeth email, and then (why not before??) I started to do a little research. I found a ripoffreport.com story from April that was basically the same story (here's the link: http://www.ripoffreport.com/r/creditupdatescom/internet/creditupdatescom-Craigsl...⇄ and so I went immediately to the site to cancel my account.

The only way to cancel (and on that page I realized that, yes, I was in a trial period for a $29.95-ish/month service I didn't agree to) was to call. I emailed and called, and was twice solicited with different kinds of offers. I politely insisted that they cancel my account (I have no idea how much the person on the phone knows so I didn't want to ruin her day). I emailed again with my confirmation number from cancelling and promised that I would dispute any further charge and I was reporting their tactics to the BBB. Attached is the Craigslist ad.

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- Groton, CT, USA
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When inquiring about an apartment for rent on craigslist to this email address ([email protected]), I received this generic response directing me to sign up for a free credit report with creditupdate.com:

Vanessa Weiss Today at 1:05 PM

To  ***.com

Message body

Hello ***,

Thank you for your interest in the property listed for rent. You were the second to contact from the ad. The first prospective tenant no longer had to move because of his home situation. So we give the opportunity to you. We just finished all new renovations and are currently ready to lease with flexible terms. We will work with you on move in date, lease security deposit and length.

I know that you need the precise address of the property but my husband does not want me disclose due to security reasons. We have had a string of break-ins, squatters and thefts at our other properties. We want to prevent that with this property due to the renovations that have cost a lot of money. You'll be the first to move in with the renovations. That is why we want to confirm you have your updated report before we schedule a tour.

All utilities are priced into the lease along with garage parking spaces. The appliances in the kitchen as well as laundry room were just installed. You have the option to pick your paint color and flooring before your arrival

When you want to come look at the place, then please visit the link below and grab your report. We use this site since it's it gives you 3 scores. Just fill out the form and indicate that you want the report. We are not concerned with any negative report items, it's more of a formality to ensure you have rental history. Simply get your report by CLICKING HERE

Keep in mind that you only have to bring your report to the tour. Once you let me know that you have your report ready, then I can personally schedule a walk through of the place.

Thank you,

Vanessa

I believe this is linked to similar fake rental scams on craigslist similar to the one report here on reddit (https://www.reddit.com/r/personalfinance/comments/4x5oyz/a_slightly_craftier_cr...⇄ and the creditupdates.com company is suspicious as well to work with this type of scam.

Thank You ***

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Property was on Craigslist. I responded by email interested to see the apartment with my phone number. I got a prompt reply bring the credit report from included reporting company and I will be set as the first applicant. Gone. Nothing further. Noticed several other similar postings. See image below. I have more. These are predators protect us please.

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This company is posting fake rental ads on craigslist and asking you to obtain your credit report through this site before viewing the property. They will continually charge your credit card that you used to purchase the initial credit report and never get back to you about viewing the property. I learned this when I emailed two separate ads in different areas of San Diego. Both replied with the same response asking me to obtain my credit report from the same site. I then reviewed my bank account and they had made 5 separate charges. I found other complaints online regarding this very same scam.

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- Bothell, WA, USA
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The offer was to rent a location in Seattle, WA, which when contacted, demanded a credit check through creditupdates.com.

Once signed up, however, the company ignores requests to cancel the service.

When contacted about cancelling, they continued to charge my credit card for their services, despite stating they had discontinued service with me. I never received any actual information about a rental location, which was the goal in the first place.

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I responded to a Craigslist ad for an apartment rental (http://newyork.craigslist.org/mnh/abo/5874459923.html) in Manhattan. I received a long, detailed response about the apartment, renovations just completed on it, and instructions to obtain a credit report to bring with me to tour the apartment. The response came from Kimberly Powell, [email protected] via amazones.com. There was a link provided to CreditUpdates, and the person said that she recommended that site because it is "widely trusted." I went to the site, signed up for a free 14-day trial so I could get my credit report. I responded to the email asking when I could see the apartment, but never heard back. After performing an internet search of CreditUpdates, I found several websites saying the apartment listing was a scam to get people to sign up for their credit monitoring service; some people had even received the same email I did, word-for-word. I immediately called CreditUpdates to tell them to cancel my service. The woman I spoke with claimed that "upper management is aware of the Craigslist scam," but that the company was in no way affiliated with the people carrying it out. She tried to convince me not to cancel my subscription several times before finally cancelling it for me.

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I was looking at an apartment on Craigslist- I was even familiar with the property. I emailed. finally received the response below and I followed their instructions. Paid $24.99 for credit report. Never heard back after repeated attempts to schedule the walk through. I saw it relisted, used a different email, I inquired again, and received the same response:

Thank you for your interest in the property listed for rent. You were the second to reach out from the ad. The first prospective renter no longer had to move because of his work situation. So we give the opportunity to you. We are currently prepared to rent with flexible terms and just finished all new renovations. We will work together with you on move in date, lease security deposit and length.

I understand you desire the precise address of the property but my husband does not want me divulge due to security reasons. We have had a string of break ins, squatters and thefts at our other properties. We want to prevent that with this property due to the renovations that have cost lots of money. You will be the first to move in with the renovations. That is why we want to confirm you have your latest report before we arrange a tour.

All utilities are priced into the lease along with garage parking spaces. The appliances in the kitchen and laundry room were just installed. You have the option to choose your paint color and flooring before your move in

When you want to come look at the place, then please visit the link below and grab your report. We recommend this site because all of our tenants used it and haven't had any problems. All you need to do is fill out the form and you get your report We aren't interested in specifics of your report, it's more of a formality to ensure you have rental history. You can get your report by CLICKING HERE

Do not send me the report over mail, bring it to the tour. Please let me know when you grab your report. I can then schedule you for a showing of the place.

See you soon,

***

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As part of a rental application that appears fraudulent (use of pictures from a property I've now confirmed was never for rent and was posted on Craigslist unknown to the owners) I was mislead into signing up for monthly credit service instead of a one time "free" credit score requested by the "landlord" in order to schedule a viewing.

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- Cincinnati, OH, USA
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I received the attached message after responding to a Craigslist ad. I was somewhat suspicious but the site it linked to, creditupdates.com looked legitimate and I thought I should look up my credit score anyway.

I tried to cancel my membership as soon as I got my scores. The customer service representative I spoke to flatly refused to cancel my membership after I asked sever times, saying I wouldn't have access to their "services" for the rest of the month. I told him I didn't want these services but he still refused to cancel, saying I should call back a month later. I put it on my calendar, but didn't get to it, resulting in a $30 charge. After seeing the charge on my bank statement I did a google search on the company and found that I was the victim of a scam.

Now I can accept the $30 charge, since I didn't remember to call back, but I am concerned that this site is stealing my bank information and identity, and not just taking my money. The whole connection with Craigslist scam ads is very suspicious.

I have emailed their customer service address repeating my request to cancel my account. I chose email so I can have whatever they say in writing.

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On 6/19/2016 I responded to a fake Craigslist Ad offering an apartment in Boston, MA. The "landlord" explained that I needed a credit report from creditupdates.com before she would allow me to proceed with a showing of the apartment. I created an account with creditupdates.com on 06/19/2016, and spoke with a representative over the phone to establish my account. I was under the impression that I would be charged $1.00 for this service. Later that day I received two seperate charges for $1.00. I emailed the "landlord" back and have not heard back since. Later, on 6/26/2016 I was charged $29.94 by creditupdates.com, and on 7/25/2016 was charged $29.94 again. On 7/25/2016 I called creditreports.com and spoke with a representative named Kenny, who canceled my account and explained that I was being charged a monthly service fee. I have not myself used the service since the original date of 06/19/2016, was not aware that I was being charged a fee and certainly did not authorize such payments. I am seeking a full refund from creditupdates.com for both "monthly charges" of $29.94.

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Using craigslist, creditupdates.com, tricked me into inputting my personal and credit information into their site in order for me to get an apartment. Once I visited the apartment manager, she informed me that it was a scam. I contacted creditupdates.com and they assured me that they are affiliated with Transunion, which when checked out proved false.

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