crogreat.com Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for crogreat.com, help other victims by adding it!
Total money lost $40
Type of a scam Counterfeit Product
Sorry, the merchandise you received cannot satisfy you.
In this case, how about we refund 45% of the product to you, and you can just keep the item. This is the maximum refund. If you resolutely to return, pls kindly send the items to below address:
Address: Room 101, Building 4, No. 13, Yilong West Road, Gaobu Town, Dongguan City, Guangdong Province
Postal Code: 523000
Receipt: Nicolas niko
Phone: 13316695269
We will return it to you after receiving it. After you send the package, please provide our tracking number for us to check. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If you have any questions, please feel free to contact us, we are very happy to help you. I wish you a pleasant day.
Best wishes!
Customer Service Eva
------------------ Original ------------------
From:
Date: Tue, May 24, 2022 10:14 AM
To: "crogreat";
Subject: RE: Re:RE: RE: Return and Refund on received shoesIMPT
Why are the shipping cost so expensive? What is the address. Why is 35% the max refund. You should stand behind your product and give me a full refund.
Sent from Mail for Windows
From: crogreat
Sent: Sunday, May 22, 2022 4:12 AM
To:
Subject: Re:RE: RE: Return and Refund on received shoesIMPT
Dear customer,
We are so sorry that the goods you received cannot meet your satisfaction. If you send the item back to us, the shipping costs are expensive. We should both step back and take a compromise. How about accepting a compromise to keep the item and gain a 35% refund of the product? This is the maximum refund we can give you. Looking forward to hearing from you. Have a nice day.
Best regards!
Customer service Kitty
------------------ Original ------------------
From:
Date: Sun, May 22, 2022 00:08 AM
To: "crogreat";
Subject: RE: Re:RE: Return and Refund on received shoes
To be honest, this product was the uncomfortable shoe I had put on, so no I want a full refund. A 25% refund and you not wanting your shoes back, shows me that this is not a good product. Any merchant I have done business with, has always given a full refund and asked that I return the product. Please give me a full refund.
I greatly appreciate your assistance in this matter.
Best regards,
Sent from Mail for Windows
From: crogreat
Sent: Saturday, May 21, 2022 10:14 AM
Subject: Re:RE: Return and Refund on received shoes
Dear customer, Thanks for your support and concern on our store. We deeply apologize for the inconvenience caused to you. It's regret for us to hear that the product can't meet your expectation. As the product is gotten from our suppliers, we will reflect this issue to our suppliers so that they could improve the quality of the product. In addition, as the item can be used, could I suggest that we issue a 25% refund of the product as a compensation? Is it acceptable for you? And you don't need to return the unit to us which could save your money and time. Hope for your understanding.
Looking forward to hearing from you. If you have any questions, please feel free to contact us. Have a nice day.
Best regards!
Customer Service Wulan
Date: Sat, May 21, 2022 05:48 AM
To: "crogreat";
Subject: RE: Re:Return and Refund on received shoes
Per your request I have attached photos of shoes and shipping label.
Sent from Mail for Windows
From: crogreat
Subject: Re:Return and Refund on received shoes
Dear customer, Thanks for your support and concern on our store. We feel so sorry for that inconvenience caused to you. Could you please kindly do us a favor to provide some pictures about the product you received and the shipping label on the package? We will reflect the problem to our warehouse to see if we have a solution for it. Please don't worry, we will try our best to help you solve the problems. Kindly Reminder: Please do not send the item back until we authorize the return with the returning address in the email. Also, the address on the package is not our returning address, do never send the package to that address, or we will not be responsible for the loss. Have a nice day.
Best regards!
Customer Service Kusuma
To: "[email protected]";
Subject: Return and Refund on received shoes
Good evening, I did receive my shoes today and tried them on. I must admit, this was the most uncomfortable pair of shoes I have ever tried on and want to return them and get a refund as soon as possible.
I greatly appreciate your assistance in this matter.
Best regards,