Crystal Car Shipping Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Crystal Car Shipping, help other victims by adding it!
Total money lost $500
Type of a scam Moving
So, this time and after two hours from the first call, I called them and a person named Molly gave me another quote for $975. It seemed shady at the moment and I told her that you gave my wife a quote for $1250 two hours ago!! But of course, they have their excuse all the time and she said "the market has changed since last two hours and we now have another dispatch available at a lower price!!!" which was a TOTAL LIE! It was in fact the bait part of their business model!
We signed the contract with $975 and made all our plans accordingly. We shipped our furniture, bought flight tickets and made all the arrangements. A day before the day they were supposed to send the truck to pick up the car a number texted me: "I am so sorry I can not pick up your car tomorrow!" and this number has never called me before. So imagine that you have made all the arrangements and you have to move to another state but right now your car cannot be shipped!! So of course Crystal Car Shipping (Rowan) contacted us a few minutes after the text and said that "the driver cannot pick up the car but you are VERY LUCKY that there is another driver who is willing to take you car the SAME DAY but this time $1450!!" We were so upset that we burst into anger! We called different car shippers but of course one day before the day you want to ship your car all the prices are doubled and tripled! So we were forced into agreeing to the new price! In the first contract that Rowan guy told us that the crystal car shipping share of that contract is only $100 and the rest was for the driver which was again total LIE. In the second contract he said that he had negotiated and the crystal car shipping share is still only $100 and they will not charge us anything until the car is shipped which was again a LIE! The moment they got our credit card information they charged us for $400! Later that we saw all these shady behavior we decided to cancel the contract because we were not even sure they will deliver the car. We not only talked to that Rowan but also talked to his rude manager for about an hour. The beginning of contract says that the cancelation fee is $200 which is a LIE! There are SO MANY contradictory lines in the contract that nothing is clear in it. Bottom line the manager said that if they cancel the contract they will still charge us the $400 because part of it is the car shipper's share which they have to pay and it was a LIE! After our long argue with this manager guy we managed to get the second driver's number. We directly asked from the driver that how much is his share and he said it is only $1050 meaning that all of $400 went directly to Crystal Car Shipping. As a matter of fact, I am sure the first driver who texted me and said the truck is not available was in fact the Crystal Car Shipping itself. We tried calling that number multiple times but nobody ever picked up that damn phone! That is a number that they use to trick you into signing a second contract with them. So right now if I cancel the contract I have to pay $400 plus the plane tickets for about $700 and on top of it drive for three days to arrive to my new state. Not having any other option and getting so frustrated, we decided to send our car with the second contract not even being sure that we will get it in the new state. That couple of days that we were waiting to get our car was so stressful. I made a promise to tell my story here the moment they scammed us and I will make sure to do so in the future. I went through a couple of reviews here and they also reported similar scams from Crystal Car Shipping. I am very sure that most of the reviews you see here are FAKES!
My suggestions is to read through your contract with them as they are not responsible for anything according to the contract. There is zero liability for them and they will charge you extra the moment you sign the contract. After you sign the contract they will show their true face and will play you around however they like it as they already have the money. Be careful and don't trust everyone.