Customerservicedas8.wixsite.com Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Customerservicedas8.wixsite.com, help other victims by adding it!
Scammer's website customerservicedas8.wixsite.com
Scammer's address CA, USA
Country United States
Victim Location WI 53186, USA
Total money lost $100
Type of a scam Identity Theft
2. At 5:38 p.m., Tearra sent a link (https://customerservicedas8.wixsite.com/dasher-support) from numberr: 1(808)800-9645. It was entitled “Dasher Log In” and read “Please fill out the following form in order to get to the next page. Doordash Login.” I input my first and last name, my email, my date of birth, my social security number, and my DasherDirect password before I changed it due to the fraudulent transaction later posted to my DasherDirect account. After checking the box next to “I declare that the info I’ve provided is accurate and complete,” I clicked the “sign in” button below. From here, the website took me to another page where I input a verification code within a text message from 898989 that said “Enter *insert code* into your DasherDirect app to view your virtual card.” Then, another verification code was sent from the following number at 5:49 p.m.: 1(959)251-1468 with a text message that said “Please use code *insert code* to activate your DasherDirect card ending in 8031 on Apple Pay.” Another text message was sent to me from 1(863)591-3928 at 5:53 p.m., notifying me that my DasherDirect Card was added to Apple Pay on Friday, April 19th. It also said if I did not make this change, I should click the link below to block my DasherDirect account and that “blocking [my] account will lock [my] DasherDirect card from any further use, until you contact customer support for assistance.” At the time, I was unsure what this meant as I was talking to the DoorDash support team member, trying to monitor my Dasher account for orders to make up for lost time and money, and reading the messages coming in. At 5:53 p.m., the number that initially texted me: 1(808)800-9645, messaged me again with a text saying “*DASHER SUPPORT* Please verify your drivers license. (Send clear picture front & back of license) Also provide your payment method on file to receive payment from DoorDash. (Send clear picture front & back of debit card).” I did not do this, as I have never in my 23 years of living, received a request to send a picture of a debit card from a credible institution. I immediately hung up, but by then it was too late. As soon as 6:12 p.m. CST, I received a notification from DasherDirect that a fraudulent transaction for $100.00 had posted to my account from “TOP ONE FASHION CORP” in the midst of delivering a stacked (multiple delivery) order for DoorDash. I also received a notification that a transaction for “**** ******* ***** ***” hit my DasherDirect account at 7:55 p.m. CST, but it was not processed in my DasherDirect account.
3. What leads me to believe that the fraudulent transaction of $100.00 was placed by a member of DoorDash support - is that Tearra not only knew the customer name and other order information, they also sent me a security code from 898989, which I have received security codes from before from DOORDASH to view my virtual card on January 8th and January 10th of this year, 2024.
4. Further, I believe that DoorDash Inc. exhibited negligence by failing to prevent an unauthorized charge from being posted to my account after being informed that the charge was a fraudulent transaction and not done on my behalf or by me. The charge was pending on Friday, April 19th, 2024 and Saturday, April 20th, 2024 and posted to my account on Sunday, April 21st, 2024, despite DoorDash knowing that the $100.00 charge was fraudulent due to numerous recorded phone conversations and email communications between me and support team members. The DoorDash support team members I have record of speaking with are as follows:
6:13 p.m. Klent Loyd Francine
6:32 p.m. Sasha
7:42 p.m. Michelle
I have yet to finish reporting the case in full as DoorDash requires per their policy, but I believe that DoorDash should be held accountable for providing payment for hours worked and returning payment for hours worked in the event that a fraudulent transaction occurs to a Dasher’s DasherDirect account. I have tried reaching out to Stride Bank, the bank that partners with DoorDash to provide cards and accounts through Dasher Direct. However, Stride Bank stated I must contact a specialist through a compliance email as their customer service representatives are not trained to advise on DasherDirect.