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[email protected] Reports & Reviews (1)

• Aug 06, 2023
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On 15July I purchased a Tefal cookware from Shopping (website name) for CAD 46 (amount charged to my credit card account). I received their order acknowledgment on the same day 15July but no delivery date specified, I asked for the delivery date. On 17th July, they respond stating that it will take 3-5 days to pack well. Once your product is packaged, we will send your package first. It will take 10-20 days to arrive when the package is shipped. On the same day and time, I requested them to stop and cancel the order as I cannot wait for that long lead time that would take a month to receive the item and even told them that we are ordering a cookware to Amazon with a delivery of the ff day.

They did not accept, instead they asked me to keep the order. They mentioned that their product and pricing is a fast moving one and one time only but I mentioned that I ma no longer interested since we are getting the one from Amazon and another set of cookware Wawa not required. They still not accepting it so I sent them screenshots of their policy that an order still can cancel if it was not shipped yet and a refund is processed within 7-10 days if I’m not mistaken. Still, they did not accept so after 4 days of us exchanging emails, on 20th July, they told me the item has been shipped. I asked them to cancel as my request from the beginning but they refused. They mentioned that if I received the item and still do not like, I can contact them. I told them I already mentioned I do not like and will it bear any cost if shipping it back once I received and yet they insist that order cannot be canceled.

Since I feel that they will not listen at all, I stop emailing them and just hoping that the item is a good Tefal quality. I waited for the shipment.

On Friday, 4th August it days shipment delivered in our front door. I checked and did not find anything plus the address was in New Westminster , but we are in Burnaby so I emailed them and told that thing but today they insist that it was delivered and if I can check with my neighborhood.

I went again to our mailbox location and found a tiny package with a tiny ( seems like a child’s ring). It has the same AWB LV816964684CN on it.

I messaged the vendor but no response yet. I have a feeling that they will denied it and will not send back the money.

What shall I do or would you be able to push them to send a refund or ship the correct item to me?

And would you be able to blocked this vendor so they cannot fooled other customers too?

Please refer to attached proof, good thing I took a picture of the Tefal cookware that time.

Thanks ****** ******

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