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[email protected] Reports & Reviews (1)

- Pawtucket, RI, USA • Dec 04, 2024

On 12/3/24 I received a phone call from 401.723.1892 stating my service was due to be disconnected today . I was told to call RI Energy Bill payments at 800-251-4497 and Spoke to Samuel at extension 5017. He supplied me with my RI Energy account number and assign a docket case number Reference #**********. I was told to make an immediate payment of $490.16 to avoid immediate disconnection.

I paid a total of $490.16 and an activation fee of $5.95 for a MoneyPak card purchased at CVS at 601 Smithfield Avenue Pawtucket, RI 02861 401.727.1866. Samuel stated he updated my account for the total amount due. Sam spoke to Bob Jones in Billing and notified truck number 4990 that the amount requested was paid.

On 12/4/24 I received a phone call at 9:20 AM from a private number from a sub-contractor working for National Grid stating that I was still scheduled for termination today. I called the RI Energy Bill payments number I was given at 800-251-4497. I spoke to Peter Rodgers at extension #5512I. I was told all accounts require a security deposit since January 2024 for $495. I paid a total of $495 and an activation fee of $5.95 for an additional MoneyPak card purchased at CVS located at 601 Smithfield Avenue Pawtucket, RI 02861.

I was given a confirmation notice #*********. I was told by Peter Rodgers to write an email to customer support and that I would get full reimbursement for the total once the Billing Department investigated the docket case number later this afternoon.

[email protected] Reference #**********

On 12-4-24 at 10:50 AM I received another phone call from a private number from a sub-contractor working for National Grid stating that I was still scheduled for termination. I called back Peter Rodgers at 800-251-4497 extension 5512 and was forwarded to David Lewinski, Executive Manager. He explained a complete security deposit of $950 was due and requested another $495 to remove the order for account suspension. He also stated I would be reimbursed for the entire security deposit of $985 by Friday of this week.

I immediately called the RI Energy office and was told my account is current and that I have been scammed.

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