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Dell Reports & Reviews (18)

- Cleveland, OH, USA
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I received a notification on my tablet from Dell regarding a payment conformation of $153 dollars. In the message it stated a number to call to confirm payment.

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A person with an Indian accent identified himself as "Johnathan" from Dell. He informed me that my Windows update was not working properly and that the servers were reporting that the update could not go through. He was anxious for me to go to my computer where he was going to direct me on how to fix the problem. I did not go along and instead asked for a call back number where I could reach him. I then checked my computer which did need an update so I did that manually, then I called Dell support (not the number the scammer gave me.) The Dell representative told me that Dell had made no calls to me and that the person who called was scamming me. He further informed that Dell will only call a customer when there is a current open ticket and there was none. I did a reverse lookup on the number I was given and it came back as a private number out of Liberty, Texas.

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- Oakland, CA, USA
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They called me from Dell's number claiming i had malware on my computer. The accessed it using Dell prompts and tried to purchase something from target for $600 then from walmart for about $200 if not for my fraud protection i would've been scammed for almost $800

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- Bremerton, WA, USA
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This company suckered me into buying a SSD drive for my computer, they pretended to ship the item to me even sending it to a shipper, and then immediately contacted the shipper to have it sent back to them. I've never heard from this company since.

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This man called my home phone said he worked at Dell and that it was showing that there was a threat against my computer. He said he would guide me through it. I asked where he was getting his information from and he wouldn't answer me . I asked again where he was getting his information from and he hung up on me. The man who identified himself as from Dell, called me on November,4,2016 at 9:17 pm

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As I work from home I get numerous call everyday (solar, medical, Dell and Microsoft Reps claiming my computer is sending out a virus) and I always hang up. However one day I received a call from someone representing themselves as Dell Technical support to discuss an issue with my laptop. The most disturbing part of the call was that they addressed me by my name, knew what type of computer I had and knew the service tag #. Now I know that Dell never calls customers to initiate a repair issue, but the fact that they had all my information indicates someone has hacked Dells customer base, or it was an inside job. I didn't engage the person and said I would have my person take care of the issue and hung up. What really bothers me is that Dell probably knows about this issue but has not made any attempt to contact users or take out a public notice to let customers of this scam.

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I have received a total of 8 calls already today from this number. I answered one call about 2 weeks ago and told them that if they continued to call I would report them. They told me that my computer was sending out viruses and that I had security issues with it. I contacted the company I bought my computer from and they told me to report it as scam. The guy told me when I said to stop calling, "How am I going to pay my rent if you don't purchase the service for your computer?" I told him its not my problem, you work for dell, you figure it out. I am getting really annoyed with the amount of calls I'm receiving from them.

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- Trenton, NJ, USA
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This caller had all my personal information from Dell including both my home and cell number as well as my service record. He claimed that my pc was hacked and was requesting my pc ip address to be able to hack into. Dell has failed to return any of my calls to comment on my personal information given out. 18004252067 India accent.

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- Doylestown, PA, USA
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Call came to my cell phone, person calling asked for me by name, said they were a Dell representative and Dell had received numerous messages regarding errors on my computer; They wanted me to allow them to log on and fix the issues. called id showed call as coming from # 874-245-6789.

I did not continue the conversation and hung up.

They have called repeatedly. I blocked that #.

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A person called, identified himself as a dell representative saying they detected a various on my computer and he can detect where the various is coming from on my computer but he would need access to my computer, he wanted me to press certain key commands on my computer then key in my password, in order to give him remote access to my computer so he could run some test, I informed him to give me his phone number and I would call him back before I would do anything on my computer, he seemed determined to have me give him access to my computer saying this various can be destroying files on my computer, again I requested a phone number, he gave me this number 18772379483 extension 105, I told him I will call him back, I asked him why my caller ID showed unavailable when he called me, he had no reply. I hung up my phone and called the number he gave me and could not connect, after several minutes this person called me again and tolded me there's trouble with the number he gave me, then gave me as he called it his phone number which was different then the first one he gave me, this number is 18558646325 same extension 105, I tolded him I would call him but, this person was telling the test he would run on my computer to detect where the various on my computer was coming from would only take a reward from minutes, he was still trying to have me give him control of my computer, again I tolded him I would call him back, I then ended the call, I called dell company and spoke to a representative, explained to him about the call I received from a person claiming to be a dell representative telling me they detected a various on my computer, this real dell company representative told me that there is a scam, and not to give this person any access to my computer nor give them any credit card info, I also give this real dell company representative, the name and numbers given to me by this person posing as a dell company representative .

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- Riverhead, NY, USA
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I have received about 10 calls from individuals saying they work for Dell Computers. They claimed that my computer is infected with viruses and I should give them access to my computer to fix it.

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- East Orange, NJ, USA
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At least twice a week I receive telephone calls from alleged Dell Support Techicians. The telephone calls are identified as an 800# on my caller id. When I respond hello; no one answers. I have used *69 and each time a different number comes up. 866-405-7713, 855-926-2257. I have blocked these telephone numbers, however, the caller insists that my computer is giving off a signal which requires their intervention in terms of security for my computer. I have asked them to stop calling as there are no issues with my computer. I most recently had a bonafide techician to check on my PC and no problems have been noted. Other than continuall blocking the numbers is there any way to avoid these kinds of situations. ( Please know that I have also just recently registered my telephone with do not call. gov. I have no examples to attached other than the aforementioned telephone numbers. I have not fallen for this scam, I am just simply tired of the annoying calls. Sometimes as often as twice per day.

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- Gaithersburg, MD, USA
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Today alone I received 13 calls from 1-800-624-9897 claiming to be Dell Customer Support and repeated calling over and over between 10:52AM - 5:50PM and now while typing this complaint I receive yet another call. I am being harrassed by a group of foreiners claiming to be Dell Customer Service! This same group pretended to be Microsoft Office a few years ago and scammed me once already where I actually purchased software that I never received. Someone needs to stop this!

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- Middletown, NY, USA
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I'm constantly receiving calls from someone claiming to be from Dell Computer Tech support that my computer is sending them error messages and that they want to take control of my computer to fix the problem. I called Dell and they said there is no way my computer is contacting them, I would have to contact Dell. They once called from an (845) phone exchange and most other calls are from (800) or (888). I've even called the police complaining about the aggressive manner they use to take over my computer.

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- Norcross, GA, USA
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This company claims to be Dell Technical Support . The company named a computer that I had 5 years ago with all of my information. They called and harassed me! I feel so uncomfortable now. They called me several times from 1-800-624-9897. The caller was reading from a script trying to force me to provide my name and address. They verified my current address.

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- Gaffney, SC, USA
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We have had several calls over the last two days from a person who sounds like they are from India stating we have a problem with our computer and they are calling from Dell. Then they have called wanting to list our number for a dell book.mevery time they have called we have said no thank you and do not call back. The phone number they are calling from is 1-403-295-2729. We have not had any problems with our computer and in the past if we have had a problem we have contacted deal thru their website this has gotten to the point of ridiculous and it needs to be stopped. Dell does not contact their customers you have to contact them is what the representative told me on the phone. Please alert people that dell has stated this is a scam and do not fall for it. Thank you for your time.

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- Springville, UT, USA
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They say they are with Dell computers & when you say you're on to their scam they hang up. They call at least once a week & I'd like to find out how to stop it!

The scary thing is this last time when I called the # back, it actually went to Dell computers.

I've also had a tax one & said "never call me again!" & the scammers said "I'll do what I want!" Then called me back from a different number. Every time the caller sounds middle eastern.

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Today I was contacted by D&S Global Solutions on behalf of Dell. They are requesting a payment of $149.92 which the subject says Dell Non-Term CC Clean-Up. I do not have any orders that add up to $149.92. Dell sent my account to collection despite the fact that I pay for every item, and I have placed numerous orders with them online and through their sales agent yet I have a missing payment. This is slanderous and deceiving. Please look into this matter.

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