Deltron Support,LLC Reports & Reviews (1)
Deltron Support,LLC Contacts
If you know any contact information for Deltron Support,LLC, help other victims by adding it!
Add new contacts
SCAMPULSE
|
SCAMPULSE
If you know any contact information for Deltron Support,LLC, help other victims by adding it!
Scammer's address 1360 Bakers Ridge Rd., Star City, WV 26505, USA
Country United States
Victim Location FL 34210, USA
Type of a scam Identity Theft
7/21/17 –I was scammed by calling Amazon at #1-866-281-0333, but that number was actually a number to Deltron Support which subsequently transferred me to Tech Crew, LLC. The phone was answered by ‘Justin William’ who said I had reached Amazon Technical Support, giving his “ID #748746_amz” without my asking. He immediately informed me that my Amazon Case would be #***, and when I asked where he was located, he said Morgantown, WVA.
I explained the following: I ordered an Echo on Amazon Sale Day, July 10-11. Since that time, I lost my Amazon/Chase Credit card, but the replacement hadn’t arrived yet. Subsequently, on July 20, I’d received an email from Amazon requesting an alternate payment method within 3 days for the Echo, or they would cancel the order. Therefore, I was calling Amazon about possibly delaying my payment until my new card arrived. He asked for my Amazon email address and password so he could help me. I gave them to him. (1st mistake!) Then he opened my account and said that someone had tried to order an iPhone 7, was it me? I said ‘no’. He showed me my Amazon ‘order’ screen which actually showed a picture of an iPhone in addition to the Echo and Echo Dot which I had ordered! The balance on the account was over $800. I told him again that I did NOT order an iPhone.
He said he had to understand how someone could have accessed my computer, and to do that he needed my permission to take control of my computer. Since he was from Amazon, or so I thought, I again agreed. (2nd mistake!) However, I saw him remove the iPhone from the order. He said, “Big trouble!”, someone had obtained my personal identity which was even more serious than their having my credit card, so now he needed to go even more deeply into the computer to help me. Having seen the iPhone on my order sheet, and his ability to remove it, I was nervous, but felt he could help me.
On my computer screen, he drew a diagram showing how my ‘firewall’ had supposedly been destroyed by hackers. He showed multiple IP’s, as well as 33 accounts (persons) which had access to my computer, some were foreign. Also, he showed me several hacking scripts which he said provided outside access to my network. At this point, I was beginning to become suspicious of him, so I asked the name of his Supervisor. He said it was Jacob Mathews, Amazon #78912, in Amazon Technical Support from Washington State, Ph. 1-844-562-044, who was put on the phone. So, with that ‘reassurance’, Justin and I continued.
Then Justin told me that to eliminate the malware, he recommends Cisco’s Certified System, an Online outfit which via satellite takes only 40-45 minutes. Then he transferred me to” Blaze Rogers” from Deltron Support, LLC. (Now, I know that Justin was not an Amazon employee, and was most likely affiliated with Deltron.) Blaze said Deltron deals with hacking and networking problems. I was unclear what connection Deltron had to Cisco, but now feel Deltron wanted to give legitimacy to their actions by mentioning Cisco’s name.
Blaze Rogers then connected me with “Sam Wilson”, who said he was a technician from yet another company called “Tech Crew LLC located in Iowa.” He said he would be the person who would remove the malware from my computer if I would not use it for the next 30-45 minutes. I agreed as I was, by now, fearful of consequences of not having it ‘cleaned up’. When he finished, he said his direct line is 1-844-217-8666, and the Tech Crew’s number is 1-844-273-8184. He would be available at any time to help me with any computer issues, and the fees were $289.99 ) for cleaning the computer (which was already supposedly done); plus $299 for 3 years Network Security, he could take care of any computer issues via phone. Remotely, he put the bill for $589 on my desktop along with another email listing what they supposedly took off of my computer when cleaning it up. Their email is: [email protected]
He ‘demanded’ being paid by check, and ‘demanded’ I tell him when the check would be sent to their billing office. [email protected] . I felt their not accepting a credit card for payment was a red flag, and confirmation to me that I had been scammed, ie., a person can cancel/challenge a credit card payment. By receiving a personal check, they would have access to a person’s banking information. After all this was done, within a half hour, Justin called me on my home phone. He said I really should give him another credit card so he could make sure the Echo wasn’t canceled. (It was a BD gift for my son.) I refused, then he demanded, “GO to your computer screen”, so I did. On the screen was the Amazon page on which one ‘checks out’ when paying for an item. I thought, ‘ok, I’ll do it.’ I put in my VISA card information, and changed my mailing address to my son’s as this was a gift for him. I had bad feelings about doing what he asked, but didn’t want to lose the order. Later, checking with Amazon, that credit card WAS used to pay for the Echo, and delivered. As a precaution, I canceled that card.
***, with whom I spoke at the Fraud Unit at Amazon, denied that the number I called at the top of this page is anywhere on their system. Also, she said they ‘never’ give out any employee numbers OR last names to customers, and she sent me an email with contact numbers at Amazon and instructions about what to do if a scam is suspected. The Fraud Unit phone number at Amazon is 1-866-216-1072, she said.
Addendum: The previous information is a summary of a 3 ½-4 hour stressful, frustrating series of conversations with various, very smooth talking, convincing men preparing to bilk persons out of money. They have obtained access to past Amazon’s phone numbers. In some manner, ‘Justin’ (an Indian accent), was able to superimpose that picture of an iPhone 7 into my Amazon orders. There is NO doubt that it was shown with my other items.
I’m a senior citizen, have a Master’s degree, terminal breast cancer, and I definitely never thought I’d be a victim of fraud. This incident prompted me to buy a new computer, change all user names, passwords, cancel credit cards, and purchase LifeLock to protect my finances. This experience has cost at least $1200, not counting the long, long days changing passwords and user names. If I had to pay the lawyer I consulted, the professional computer expert who advised me, and the computer guru who set up my new computer for me, my costs would have been enormous. I have no way of knowing what the Deltron and Tech Crew employees now have in their files which they extracted from my old computer. I know to make SURE that my financial files are password protected, and that I never give passwords to my accounts when asked to do so.
After talking to *** from the Amazon Fraud Unit who surmised that this was a fraud job, I’m not going to pay Tech Crew. I’m reporting this fraud not only to the ScamPulse.com, but also to the Florida Attorney General’s office. I’ve already read reports by other persons who have had the identical type of fraud occur after calling the same number I had for Amazon and Yahoo, copies of which I will include in my reports.
DESIRED RESOLUTION: I want my bill of $589.00 with Tech Crew, invoice 867, eradicated, and that Deltron/Tech Crew stop harassing me in any manner. Also, assurance that Tech Crew and Deltron will not use any data they retrieved from my computer in any manner whatsoever.