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Dermasoft

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Dermasoft Reports & Reviews (2)

- Yorktown, VA, USA
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While on the internet I ran accross an enticing ad for skincare offering a free trial for only a $4.95 shipping fee. While putting in my order, they very sneakily put in a button that made it appear you were going to the next step when actually it was to order Purecell Eye Therapy, which I didn't want. Realizing my mystake I tried to go back and cancel it. Finally the information on the screen indicated only the one purchase for DermaSoft, so I thought that I had successfully canceled the unwanted product. No such luck. In addition, the program ran through the screens so fast that I missed the fact that they were going to continue billing me for a membership. It was designed to be very misleading. It's an automated REORDER SCAM! You must call and cancel within a short time. Of course, when my account got hit with the reorder and I called, I was already a few days late to cancel. Disgusting!

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Don t order these products

This company is a complete scam. Do not order from them. They promise a trail offer of the dermasoft skin restore and Purcell eye therapy for a shipping price of $4.95 each. I ordered both products in December 2016 while I was out of town. I received my credit card statement in January and they had charged 89.95 for each product. Unbeknownst to me they are separate companies. I called the dermasoft skin restore and was told that under the agreement, I had 14 days to cancel before I would be charged. I explained that I never saw the agreement. After speaking with two or three people on the phone for over an hour, they refunded $67.46 to my account and cancelled the subscription. I called Purcell eye therapy and debatedd for a refund after waiting for a customer service rep for over an hour. They are telling me since the other company gave me a partial refund, they cannot give me a refund. After waiting to talk to a supervisor, I was given a $45.00 credit. Essentially with initial shipping costs, I was defrauded about $100.00. I've never seen such corruption. After researching the product, it is no more tan a common moisturizer. A costly lesson.

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