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Deuyo.com

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Deuyo.com Reports & Reviews (5)

- Ann Arbor, MI, USA
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Products are advertised on Facebook as made in South Carolina. There are customer reviews describing satisfaction. (I believe now they are fake) The clothing quality is exceptionally poor. The sizes although marked size Small are not USA sizes. I can not access customer service to complain. I was quite surprised to see the Asian shipping label when it arrived.

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Deuyo claims their products are manufactured and shipped from the US. Also claims high quality.

However, their quality is poor. When you request refund they first try to offer you 1/4 the price you paid, then they try to offer you 1/2 the price you paid. Then they say you have to send the items to them in "RETRUN ADDRESS: No 47, 107 Sheikh Zayed Rd - Dubai - UAE +852 81990571" - even though their advertising states they are made in US. I expect many in US are being scammed by this online company located outside of the US.

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I initially saw an advertisement for women's clothing on sale. The clothing look like very nice pieces and it said they were made in South Carolina, USA. I ordered 3 dresses on August 31st and paid $112.47. It took several weeks to receive the dresses and when they arrived they were nothing like what was shown on the site, nor was it of any good quality. They were clearly made from another country. The packaging had oriental writing all over it, but the USPS tracking slip was also posted over another oriental packaging slip. The address it said it came from was from Joe Doe, 230-39 Rockaway Blvd, Bldg B, Springfield Gardens, NY 11413. Needless to say, I contacted them to return the items on September 12th to share my disappointment and asked to send back the items. I received a message offering me $22 US dollars as compensation and that I could keep the dresses and donate them. I again contacted them on 9/14 and said, I spent $112.47 and that was what I expected and that your advertisement said they were made in the US and that I would expect a full refund or I would report to BBB. The next message I received was an offer for $38 and could I accept this? I again contacted them on 9/19 and told them we had a serious problem in that I paid $112.47 for dresses I could nor would not wear and that I expected a full refund. The next message I received from them was for an offer of $55 and that I didn't need to return the items for their warehouse is in Dubai, the freight back to Dubai is about $45-100 US dollars. and that I would have to pay the freight myself. I again contacted them and told them I would be sending a report to the ScamPulse.com regarding their practices. The last email was that I could return the clothes to us for a full refund. The address was No47 107 Sheikh Zayed Road, Dubai, UAE +852 81990571. This is the only return address. Don't forget to give us the return tracking number, we will refund when we receive the package. But there is no prepaid return label, we don't refund the freight, and you need to pay the freight return. Needless to say, I'm not sure that this is a correct address since the packaging is oriental in nature. I can't trust that I will even get any money back.

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This company, Deuyo, operates on FaceBook and under several other names. The billing on my Paypal account was to "Dress Fashion", they also use "Indiefit."

The order was shipped from "Joe Doe 230-39 Rockaway Blvd. Bldg.B, Springfield Gardens, NY 11413.

I asked to return the dresses I had ordered from them on FB, using my PayPal.

When I got the dresses, a few weeks later, they were not at all as described and I told them (as per their advertised policy) that I wanted to return them and get a refund.

When they finally answered back (via email) they said they would only give my $39.00.

When I demanded a full refund, they offered $69. Far from what I paid, which was $124.17

I reported them to FB. They have done nothing, although there are countless posts about situations just like mine, so there is a LOT of fraud going on that FB is doing nothing about. And God knows how many other places on the internet where they are also ripping people off.

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I saw this ad on FB for clothing made in South Carolina. Deuyo is the company and Deuyo.com is the website. I did search BBB.org for any issues and none were reported and there was no report. I also looked at the reviews and most were overwhelmingly positive. When I recieved my order, the clothes were extremely poor quality and the fit was not right. I looked at the details to do a return and a contact to customer service through only email was necessary. I noticed that the sku's did not match what was online. After several rounds of asking for return code did I get weird messages... like the following:

1) Sorry for giving you a bad shopping experience. we are willing to offer you US $44 refund as a compensation. can you accept it? You can donate the items.

2) our general warehouse is in Dubai, we can offer US$68 refund, , can you accept it?

3)We’re sorry for that. how about US $88? for our warehouse is in Dubai, the freight back to Dubai is about $45-100 US dollars. you will have to pay the freight yourself.

After the 3rd attempt, I realize that the company is scamming customers. Baiting with a catalogue of very nice clothes and getting switched to fake wanna be clothes. Please warn others of this scam. I lost $200 due to not finding any warning. The website lists a London, England address.

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