Discounted Wheel Warehouse Reports & Reviews (2)
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SCAMPULSE
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Type of a scam Online Purchase
Total money lost $1,085.85
Type of a scam Online Purchase
I need to make people aware of Discounted Wheel Warehouse. They need to send my money back NOW!!. I placed an order through their sales representative Michael Legget on May 28, 2018. Upon transferring the money via wire method from Jamaica, Legget informed me on the 5th that the Wheels I wanted was out of stock. Legget confirmed with me prior to ordering that the Wheels were in stock.
I requested a cancellation and a refund on my order. I was informed by the Accounting manager Sarah that their bank could not resend the money via wire transfer as they tried twice and it did not go through. She informed me that she would send a Check via DHL to Jamaica, upon receiving the confirmation that the Check was sent out, I realized she utilized USPS and not DHL. The Check took 3 weeks to get to Jamaica. However, when it got here, the Jamaica Customs department requested a letter from Discounted Wheel Warehouse declaring that the Check was for a refund from them. This letter would need to be notarized. After 3 weeks of back and forth with Sarah and different stories from her each day about not being able to get the letter notarized, I was transferred to General Manager Kenny Salim, who then informed me that the CEO was going to get the letter notarized the following day.....the following day turned into 1 week.
The stories were not adding up regarding the letter being notarized so I called him out on being a liar and their company is a scam. He then asked for banking information to say that the "CEO" was going to get the wire transfer done. On Friday, August 3, Kenny informed me that the CEO sent the money via wire and that the bank informed them it would reflect on Monday. When I checked with my bank on Tuesday the money was not there.
I spoke to Kenny again, requesting the transaction number, which he could not provide and gave another story that his boss had it and he would get it. On Thursday, August 9, Kenny sent an email asking for additional information for the wire "HE CLAIMED WAS DONE ON FRIDAY" (SUCH LIARS). TOday August 10, 2018, I still have not received the transaction number for this "transaction" that was done the day before. Kenny's excuse today is that his boss is not in yet....the transaction number is something that can be sent via email or even a text message. SO IT IS TWO MONTHS going on 3 and I have not received my refund.