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DogTrainerStore.com

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DogTrainerStore.com Reports & Reviews (1)

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I thought that I was ordering from a reputable site, when I originally placed my order on March 18, because it says they are an authorized Dogtra dog training equipment dealer, they identify as the DogTrainingStore, and their site is professional looking. The first red flag was when my order confirmation email came from a company called Peazz.com, which apparently sells just about everything under the sun, using multiple websites. I contacted Peazz at the end of April because I hadn't received my order but noticed that, according to a link to an "Arrive" app, provided by Peazz, it was shipped on April 8th (the link didn't show which carrier was supposed to be transporting the order, however). I was told my order would likely be delivered the first week in May, but was not given a tracking number from a shipper. When I still hadn't received it on May 18th, I, again, asked for help tracking the order, and was given a canned response about warehouses being closed, but no tracking information. I grew suspicious and asked for my money back (on May 18). Peazz sent me an email saying I MIGHT receive confirmation of my refund within 48 hrs. I contacted Peazz again on May 26, and was told that they needed to review my case. I've since emailed twice and have received canned responses about reviewing my case, but no confirmation that I will receive a refund. I searched online and found lots of other reports of customers not receiving their orders, not receiving tracking information from a real shipping company, not receiving refunds, even after waiting weeks or even months after requesting refunds, not being able to talk to a manager at Peazz, receiving vague or conflicting stories about when to expect an order or an refund, and receiving canned email responses telling the customer that Peazz was "reviewing" the customer's account and to please "bear with us". It appears the problems started well before the coronavirus outbreak.

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