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Dollartree.com Reports & Reviews (1)

- San Diego, CA, USA • Apr 18, 2024

I placed an order online on Feb 7, 2024 for 24 Presentation Boards to be sent to the Stonecrest Store at 3398 Murphy Canyon Rd in San Diego. A month later, I received an email saying my order was ready for pickup. I went the same day I received the email only to discover the order did NOT arrive. The manager of the store said this happens all the time. Customers receive a message that their order is ready for pick up, but there is no order at the store. Online products must be picked up at local stores; Dollar Tree does not do shipping.

I called Dollar Tree Customer Service. I was told "it must have been lost" and all they could do is refund me. Needless to say, I was upset because I had already waited for a month. The rep said I would receive a refund. Next thing I know, I receive an email thanking me for picking up my order. I called Dollar Tree again to let them know that I did not receive the order and was still waiting for my refund.

I made multiple calls. I was then told that the refund was successful. However, I did not see that the monies had been returned. I called my bank to check; and they, too, did not see the monies added to my account. It was recommended that I file a claim. My bank reimbursed me. Unfortunately, I just discovered today (two months later) that my bank REVERSED the claim and debited my account for $32.33. Now I have NO money and NO product.

I went to Dollar Tree website to see my account. NO ACCOUNT; my account was deleted! I no longer even have the EMAILS. They even retrieved my emails. I always keep as a record of my purchases. I didn't even have the email that showed my order. Technology! Dollar Tree ONLINE is a SCAM! Now I don't even have any evidence of the order, except the payment that was posted with my bank. DO NOT BUY AT DOLLAR TREE ONLINE. As a matter of fact, they just lost a customer all together. I can't believe this!

After discovering that I never received the products, my bank re-opened my claim. At this point, it's not just about the money, it's the principle!

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