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[email protected] Reports & Reviews (1)

On October 24, 2022, I tried to purchase an online order for a Football Stadium Chip and Dip tray/bowl thru Paypal from CZ Lake International Trading Co., Ltd. I never received an order confirmation nor was a delivery ever received. I contacted Paypal and disputed the transaction, but CZ submitted a fake FedEx tracking number along with a photo of someone else’s house with a tiny white envelope. I submitted the dispute twice, along with photos of CZ’s wrong house and MY correct house, as well as the photo of the chip and dip tray I tried to purchase. Paypal denied the claim both times.

On November 3, 2022, I called Paypal and spoke to a customer service agent who agreed the photo CZ Lakes International submitted as the home they delivered to was NOT my house, nor was the envelope big enough to support a shipment of a ceramic football stadium chip and dip tray/bowl. The customer service agent was kind enough to submit an appeal for my refund. Later that same night I received another email from Paypal again denying my refund because CZ Lakes International once again submitted a fake tracking number, that does not even work in the FedEx tracking system, along with the same WRONG house that a tiny white envelope was delivered to.

On November 26, I spoke to Earl, a manager at Paypal Credit. When I started explaining what happened, he hung up on me so I called Customer Care back. I called back and spoke to Will who reopened the case for the 5th time. I informed him I am filing arbitration and small claims.

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