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Dukeglobalstransit.com Reports & Reviews (1)

- Boca Raton, FL, USA • Oct 30, 2024
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A potential buyer (We later understood that he is scammer 1) sent an email through our website saying they are interested in our products for his Store in Barbados and asked if we accept credit card and the delivery time. We replied that we can deliver to Barbados and accept credit card payment, with delivery period expected. Scammer Replied with a written order and we have to revise the order back with availabilities and scammer accepted it by sending an approval email including the information of his shipping company that he works with and wanted as to get a quote for this shipment with the load details. We contacted with the shipping agent and another scammer which we believe they work together replied back with an email about getting the details of the load to transfer Barbados. After sending Shipping Agent Representative (Other Scammer) the details he quoted us back with air and sea shipment options which the buyer agreed for the sea shipment. So we issued an Invoice with the total value $4830.09 which includes the product value $2849.50 and the shipment cost $1 980.59. He paid with a credit card through Quick Books Online payment method and once we confirmed the payment we sent $1 980.59 to shipping company. Next day the buyer wanted to increase the purchase with additional orders to 4 different locations which are in Nicaragua, Puerto Rico, Belize and El Salvador. He held the shipment planned that day at 3pm for Barbados which was paid and informed us with an email that he wants to combine these new 4 shipments together with the Barbados shipment. However after checking this addresses and finding there are no facilities in these addresses we were suspicious about this transaction. We also checked the Shipping company's agent that we sent the payment and couldn't find any address to ship in any ports in South Florida which is required to ship to Barbados. Therefore we told them we cannot ship to these territories as we are not authorized by manufacturer to sell these countries because there are other representatives of this brand as exclusive sellers, but ready to ship to Barbados as his order is ready to dispatch. He replied with an email showing his disappointment and sent another email with his phone number wanted me to call him. I explained the situation to him on the phone and he hang up saying he must talk with his partner. It was during the weekend and the beginning of the next week (Monday) we sent an email the shipping agent in CC, saying his load is ready and if they cannot pick we can send the shipper's warehouse without an additional cost. We waiting their response expecting to cancel the order and compensation of the payments. However without any reply we received an email from our accounting Online Book Keeping Quick Books on Wednesday early in the morning stating that the payment made by the buyer is disputed by the payer. Their plan is to get the full money back and they will keep the part of the money we paid ($1980.59) to shipping company which actually does not exists but the buyer scammer's partner in this Fraudulence. That was the reason they wanted to increase the volume of the purchase that they think they could raise the money amount that they could get from us by the shipping costs. They planned to get a bigger amount of invoice which would sum up to $20 000 for products and more than half of this amount to be payable to shipping agent. Once they process the amount with card and we confirm and pay for the shipping their plan would work. However we denied by refusing to increase the shipping to these additional countries mentioned above. This morning we tried to reach the so called shipping agent to return the payment we made for shipping cost to Barbados but never been shipped and he said that he will deal with it. After that he never returned to our emails and calls. Therefore for us not to loose the amount we paid for shipping we need to hold the card payment he made, but return the part of $2849.50 paid for products. However the invoice covers both and we don't know how to deal with it. Please we need your help..

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