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Duskrazor.com Reports & Reviews (1)

- Colorado Springs, CO, USA • Oct 28, 2024
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I saw an ad on Facebook for a "Dusk Razor". Ordered on my phone 9/5/024. Immediately received and conf email with an order number and a charge to my card. On 9/30/2024, I still had not received my order, so i emailed the customer service email asking where my order was. I received an email with a link for tracking that did not work. I emailed them back and notified them the link did not work. I asked them to provide me the location of my order. In the meantime, i started to look into this company and realized i had been scammed when i read all of the other people online that were complaining about the scam. I contacted my credit card company and explained the scam and they credited my account back of the charge plus an additional $1.40 foreign transaction fee they charged me as well. On 10/2/2024, I receive another email from them saying they checked, they confirmed my order was in transit and provided me another link for tracking, which also did not work. On 10/3/2024, i received an email from them regarding my "chargeback" as they referred to it. They stated they realized i had not received my order yet, and provided me with yet another bogus tracking link. They requested that once i received my order, I needed to contact my bank and close this chargeback that i opened. I received a package on 10/9/2024. I opened the mailing bag it was in and it is an unmarked plain white box with a razor in it, and the razor is also unmarked with the "Dusk" logo as was advertised on the facebook ad. Clearly it is a cheap knock off which i put back in the box, unused and sent them an email on 10/9/2024, the day of delivery stating i wanted to return the item. I stated it is not what was advertised, i did not want it and requested a shipping label to return it. I received an email from them later that evening from "Maria" stating she could help me with the return process. She asked why i was returning the order, to let her know and she would have the "fulfillment team" send me a return label. I simply replied in is unused and did not want it. Then "Sara" responded and they would only give me a return label and would charge me a $10.00 restocking fee or refund me 50% of my order and let me keep it so i didn't have to go through the return process. I replied on 10/14 and replied with the following and included attachments where i pulled the Dusk return policy off of their website as well as the email where i initially received it and requested a return label. Neither of your options below are acceptable.

The Warranty Agreement from your website states:

30-Day Money Back Guarantee for ANY Reason. I received the item and immediately contacted you on 10/9 requesting the return, so I am well within the 30 day window. (email attached) I am also attaching a snapshot of the return policy from the Dusk webpage.

This product is unused, has all the original packaging, all accessories, user manual, quick start guide, etc.

At this point, I am willing to receive a return label from you to send it back, with no charges.

I am filing a complaint with the Better Business Bureau, along with all the other people who have been duped by you, and I will be contacting the Colorado Consumer Protection office as well as the Federal Trade Commission.

They replied with this, even though i already told them i did not use it.

Hi Sharon,

We're truly sorry for the inconvenience. As you may already know, the Glide Pro 3.0 is a hygiene product which cannot be resold even in a slightly used condition. This is were the restocking fee comes in as we would need to send the product back to the manufacturing facility to replace the blades and heads and recondition the unit so that it can be sold as a new product once again. We hope you understand.

Alternatively, you do have the option to keep the product and will be happy to provide a 50% partial refund as a token of our apology towards your dissatisfaction.

We'll look forward to your consideration!

Let me know which you prefer! Again, we deeply apologize for any inconveniences we may have caused you. Feel free to reply to this email if you have any further questions or concerns!

- Sara from Dusk Support Team :)

I did not respond and i blocked them in my email.

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