EasyPark Reports & Reviews

EasyPark Reports & Reviews (2)

Double Charging

There is a quirk in the EasyPark system that causes their system to create a double charge the first time you use them. We were in Tromso, Norway and the only parking near the Polar Museum was operated by EasyPark. We pulled into the lot and downloaded the app. We then started the online meter for our parking. We also used it that same day when we parked at Polaris, the aquarium in Tromso. EasyPark charged our credit card for both parking activations. After we got home Hertz then attempted to charge us for the same parking; I showed them that I had already paid but they said EasyPark would not reimburse them for their charge. I contacted EasyPark and this is what they said:

Hi James.
Thanks for your inquiry.
The space in the license plate has no meaning and does not affect the parking registration as the camera systems/controllers also do not register them.
From what I can see here, you have been read in on camera at Pellerinbryggene where you actually were, and then you've gone ahead and manually started a parking in a place you weren't. Had you had camera parking enabled in your own app, it would not have been read in on hertz's account, but your own. It is your own responsibility to make sure your parkings are started at the correct place, as the system will not know it outside of cameras.
I am sorry we cannot help you with this.
Have a nice day.
Patrick

To translate Patrick's response: we can double charge you because you activated the parking on the app after our camera registered your license plate. They are correct, I pulled into the parking lot, downloaded the app, and started the parking BUT because I had not registered the license plate before entering the lot, they went ahead and charged Hertz as the car belonged to them.

FOLLOW-UP: EasyPark again sent me another email where they basically admitted you should not use their app until you have read the instructions on the website, download and activate the app prior to entering their parking lots and their location services cannot be relied upon – you are responsible for selecting the name of the parking lot you are in. Also, they will not contact the parking lot owner to show that they were paid twice for the same car at the same time!

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Victim Location 03038
Total money lost $40
Type of a scam Identity Theft

To:

Subject: Re: EasyPark USA Add Funds Confirmation

Importance: High

Good morning,

The device was returned to our warehouse. In order for me to apply a credit to a new credit card, you will need to do the following.

Assign the credit card to your account. Purchase $10 in parking funds. The total transaction amount will be $13.25. Once the transaction is closed, I will refund the $13.25 as well as the purchase price of the unit the credit card. Once confirmed, I will cancel your account. Please let me know when this has been done so we can resolve this as soon as reasonably possible.

________________________________________________________________________________...⇄ />
I am not going to use my card on your site again. My card was compromised using your site in the first place.

You'll have to issue me a check. If you are not authorized to make that happen, please escalate this to your management ASAP. ______________________________________________________________________

Unfortunately I am management and we do not issue checks to customers, we don’t have the function available as we are just a “bank” for the parking revenue of the city without any checks outgoing. I am very happy to get on a call with you and stay with you throughout the whole process to ensure that your money is returned as appropriate. If you are unwilling to work with us on this there is not so much I can do to *** *** *** *** *** *** *** ** *** *** ** *** www.easyparkusa.com

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