Elegants-best.com Reports & Reviews (3)
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(limited time sales)The world's unique 0.3 second automatically switches color-changing sunglasses - black $21,98 USD
So I purchased 1 pair on 27. Jul 2019 and paid Via PayPal. 1 month later the package finally arrives, and inside the box was some cheap [censored] pair of thin plastic lens sunglasses that had no tint at all, nor even any brand name anywhere on the product. What an absolute JOKE!
I contacted them immediately via email, see the conversation below
________________________________________________________________________________...⇄ /> From:
Date: 2019-08-25 05:15:27
To: "客服shopify1"
Subject: Re:Fwd: Bestätigung Ihrer Zahlung an 南昌唛驰信息技术有限公司
I just received my order and I DID NOT receive the color changing sunglasses that I paid for. I have attached photos of the shipping box, labels and the product that was inside the white ziplock baggie.
I waited a month for this order to come in and paid almost $30 and you guys shipped me some bogus cheap unbranded metal frame glasses that were also bent on the nose piece and arms.
I dont know what kind of scam this is, but someone there better rectify this matter immediately
I will give your company the option to
Send what I ordered VIA EXPEDITED shipping for the inconvenience, otherwise I will file a dispute with PayPal for an immediate refund and return of this garbage product I was sent.
________________________________________________________________________________...⇄ /> -------- Original message --------
From: 客服shopify1
Date: 8/29/19 11:17 AM (GMT+01:00)
To:
Subject: Re:Re:Fwd: Bestätigung Ihrer Zahlung an 南昌唛驰信息技术有限公司
Dear customer,
Thanks for your support and concern on our store.
We feel very sorry that the product can't meet your expectation. As the product is gotten from our suppliers, we have reflected this issue to them so that they can notice their mistakes and correct them.
As to this situation, we would like to show our sincere apology to you. How about we provide 20% discount for this order and you keep the item to save your time. Is it acceptable for you?
PS & Kindly Reminder: Please do not send the item back until we authorize the return with the returning address in the email. Also, the address on the package is not our returning address, do never send the package to that address, or we will not be responsible for the loss.
Very sorry for all the inconvenience caused and hope for your understanding.
Have a nice day.
Best regards!
________________________________________________________________________________...⇄ /> 发件人：
发送日期：2019-08-29 23:54:26
收件人："客服shopify1"
主题：Re:Re:Fwd: Bestätigung Ihrer Zahlung an 南昌唛驰信息技术有限公司
No. That is Unacceptable.
Please provide me with a prepaid return shipping label at your earliest convenience.
________________________________________________________________________________...⇄ /> 客服shopify1
Sep 5, 2019, 8:24 AM
to me
Dear customer,
So sorry for the trouble caused you.
According to our policy, customers must return the products to us if they want a full refund. Our company does not pay the returned transportation costs. Shipping costs will exceed USD20 to return the product.
As you are our valued customer, we can offer the following solution:
We can refund 25% as compensation, as per our previous message you can keep the order and no need to return.
Thank you for your understanding.
Looking forward to hearing from you.
Have a nice day.
Best regards!
Jenyoung
________________________________________________________________________________...⇄ />
25% Discount means these scammers still expect me to pay $20.98 for some cheap [censored] $2.00 sunglasses. I dont think so!
On Friday September 13th, after opening a dispute and escalating the matter with Payal, I receive the following message from the seller via PayPal's message center
We're currently investigating case PP-D-39177122
Transaction details
Case number PP-D-39177122
Transaction amount 27,97 USD
Dispute amount 27,97 USD
Transaction ID 194412610Y209523P
Transaction date 27 July 2019
Please provide any information we ask you to send us within 3 days. If we don't hear back from you within this time frame, we may decide this case in the seller’s favor.
A partial refund in the amount of 13.99 USD has been suggested to resolve this complaint. Please let us know if you accept or deny this partial refund offer.
If you don't make a decision on this partial refund offer, PayPal will complete the investigation and determine the outcome of the case.
________________________________________________________________________________...⇄ />
Few days later
Dear ,
After reviewing your case, we've determined that you are eligible for a refund of 27,97 USD.
To receive your refund, you need to:
Return the item(s) to the seller at the address we provide. If you purchased multiple items with this one transaction, you may only be required to return specific items. Please return the specific items listed below as instructed. If no specific items are listed in this email, then all items from this purchase must be returned in order to receive your refund.
Provide online shipment tracking information in the Resolution Center before 26 September 2019. The returned merchandise must be in the same condition as when you received it and you are responsible for any costs associated with the return.
Clearly label or indicate your package as returned goods in order to avoid unnecessary customs fees or duties.
________________________________________________________________________________...⇄ />
So to make matters worse, my spouse, not knowing it would cost more than $20 to return this crap was trying to do me a favor, takes the package to the Postal while Im at work, and pays for the return shipping. Needless to say, Im at a loss of $25+ and still with no color changing sunglasses.
Based on the other 2 reports, I am sure many others have also been scammed and I hope these [censored] get shut down. These people should be jailed.
The Company is a scam - out $43.96
Country United States
Victim Location NJ 07663, USA
Total money lost $27
Type of a scam Counterfeit Product