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Energy Fit Wear

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Energy Fit Wear Reports & Reviews (44)

• Dec 22, 2023

I ordered a pair of pants from this company online and when my product did not come after about two months, I started to contact them not one email has been returned to me with a answer about my questions and when you call the company you just get directed right to voicemail and there is no one there. I never received my product and the reviews on their website are seemingly fake because I have friends who never received the product either.. their reviews are high on their website but if you look elsewhere online, the reviews are very very low, saying the same thing I said , thank you very much

Never shipped items or returned payment.

- Branford, FL, USA

I ordered two watches. The mailing address was wrong. I immediately tried contacting them through email and chat. Never received an answer. The product was returned to sender because of the wrong address. I haven't received any information about a refund or sending me the product to the correct address. This has been a month ago. It's now June 2023

I Ordered Leggings in March and this is May, 2023 and have never received! No one at the company will respond to my em!ails

- Cranston, RI, USA

Myself and a friend both separately purchase a pair of leggings from this website on February 24, 2022. After a while of us not receiving leggings or tracking, we reached out to customer service multiple times never getting anywhere. They now email us several times (separately) stating the address is invalid or they’re out of stock. You provide a different color option then they repeat the address is invalid. So we provide a secondary home address, all valid addresses that we get shipments to daily. They never resend or attempt to resend anything, there is never any tracking. They just take your money. I’ve now come across their social media is filled with comments of the same situation.

You buy a product, they take your money, and they never ship anything. The need to be prosecuted for stealing from people. WTF has happened to this country when thieves are allowed to steal from anyone.

+2

I placed an order - reached out to them when the order never came in - they emailed claiming the order was on its way even provide they typical tracking email with a tracking that did not work - kept saying the order was coming - then had the nerve to send an email asking me to evaluate the product I ordered when they know I never received anything from them. Thu en the broken English emails started with them trying to say how they value their customers and asking me to click some link in their broken English email - NO, no more hoaxes - enough. Needless to say, I lost $83 and never received the fleeced lined leggings I ordered for my trip.

+1

Unfortunately the same as many above. Stay away from this company. Horrible quality. Took forever to get the items ordered. Would not give me a refund for the items purchased. Won't return calls or emails. Tried to launch an investigation with my Paypay account and got no where. I am now out $50. This company is terrible to work with as I called the number listed on website- no help.

+2

Ordered eight items FOUR months ago and still waiting to receive two of them. The ones I did receive we’re not good quality, but at least I received them. At this point I have emailed them a total of SIXTEEN times, absolutely zero response as to any information about what is going on with my remaining items. When I search the order on the website it says that order does not exist which obviously it does considering I have a screenshot with an order number directly after placing the order, not to mention a bank statement. I just want the items or a refund and frankly at this point I’d just happily except an email with any information. After four months it’s seeming like a lost cause and I’ll probably have to call my bank and file fraud charges, just to get my money back- I don’t know what else to do.

+3
- Hammond, LA, USA

Wish I had read the reviews before I placed my order with this so called company!

I like the other’s never received my order but they gladly kept my money!

Go through and read all the complaints!!! I received the same emails from Stephanie...

No apology, explanation or refund!!

A big fat nothing!!!!

They are real good at blaming others for you not receiving your order!!

Read the reviews!!! They have not taken responsibility ONCE!!! Just keep your money and blame everyone else!

Someone REALLY needs to do something about these scammers other than write reviews!!!

And don’t waste your time writing a review on their website lol because they won’t post it!! Only fake good reviews!

What a joke!!

+1

I ordered the neoprene sauna suit for 35 dollars a month ago. They won't respond to emails or phone calls. I still don't have my order!
This is a scam.

+2

I ordered Jan 15th. I have not received a tracking number. I have called the 1800 number various times and emailed customer care with no response. My total was 78 dollars. I love the pants I just want my product

+2

I ordered compression leggings with pockets in my normal size. I got them after some delay. They were too big, did not fit as snug as even normal leggings. I attempted to get a return/exchange approval but got an error message multiple times. I then attempted to contact the company through their chat option. No response on multiple, multiple days. I filed a complaint with the BBB. So far no response. I just tried the return application again and got approved, but I still want to hear from the company because I no longer have the tags. I also tried calling on two or three separate days. I have also emailed them. It has been 9 days since I started this process.

+1

Shipped all the way to Hawaii and was SUPER FAST! They fit great and are very comfortable! I will be ordering again very soon! My step daughter wants some too! THANK YOU! I was so nervous ordering online without trying them first, but you guys definitely did not disappoint!

+1

I loved these sooooo much and go SOOOOO many compliments I ordered More and even placed another order to get the shorts. They are comfy and fit perfectly!

- Far Rockaway, NY, USA

I purchased 3 items on August 31, 2020. It seemed legit. I researched the website and everything seemed real. I ordered those 3 items and waited for my items. I received a confirmation email and tracking number. I received an email saying it was shipped. I was suppose to get my package in a week. A week went by and I didn’t get it. I emailed them and called them but no response. I tracked my package every day but my package was always in jersey. I even opened a case with the usps and they closed the case. I have been able to get in contact with anybody. I received emails from energy fit wear about discounts and about reviews. I replied to the emails but no response. I have been calling and email every day. It has been a month and nothing!!

+2

I ordered the Waist Trainer and it was advertised for $19.99, but I was charged $29.99.
Do not buy anything from this organization. If something goes wrong, they ignore emails.
They are not accountable for their errors.
Shame on this place.
DO NOT PURCHASE ANYTHING!

+1

Please accept my sincerest apologies for the inconvenience caused to you regarding your order with us. It is never our intention to cause inconvenience to our valued customers. 

A refund has been issued back to your original payment method from our end for the price discrepancy. The refund should show up on your billing statement within the next 3-5 business days.

Please let me know if you have any additional questions for me. Have a great day! ?

I ordered 3 pairs of pants and I have not received them. Tracking number says it has been delivered at my place, but it has not been delivered. I have emailed energyfitwear and have not received any response.

Hi Wendy,

Thank you for shopping with Energy Fit Wear!

We are sincerely sorry for this unusual delay. As you can imagine, the current ongoing health crisis and the unprecedented amount of orders we’ve been receiving is causing some fulfillment delays, a couple weeks ago we actually ran out of some colors due to overwhelming support from customers like you.

We quickly went back into production and are back in action as of last week. Unfortunately we built a considerable backlog during that time, but I just checked with our fulfillment team and your order was already delivered to you.

If you love your Energy Fit Wear, please accept this one time coupon of 20% off your next order as a token of our appreciation for choosing Energy Fit Wear with code EFW20PROMO at checkout.

We greatly appreciate your patience and support!

Please let us know if we can provide any additional assistance for you.

We look forward to seeing you again soon. Have a great day! ?

All the Best,
Stephanie | Customer Care

Not surprised! They did the same to me. I even disputed it with my credit card company and Energy Fit in turn submits the delivery tracking as their proof it was delivered. It was NOT DELIVERED! So in reality they are SCAMERS cuz they take your money and don't try to resend the product so its THEFT!
They seem to think their packages cant get lost in this COVID-19 shipping world. Their customer service sucks and they will continue to ignore you until you dispute it, then you will get a email about a month or two later with a stupid question as to why you are disputing the charge.
Save yourself the time, their product is cheaply made anyways. I am 5'9 and I weigh 160 lbs. I order the Large to XL depending on the pants, and all of them look like the below pictures. Let me mind you, I had just pulled these out of the package. I did send it back to them also, and still no refund even though tracking shows delivered. Don't waste your time or give yourself a migraine. This company is about the money not the customers. Order from a different company NOT this one!

I have not received my order. I purchased 3 items on 4/22/20 totaling $69. 88. I have had several correspondence through email and nothing has been resolved.

Hi Jennifer,

Thank you for reaching out to Energy Fit Wear! I can see from my end that your your package is already marked as Delivered as of May 12 - Here is your unique tracking link to show this: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9405510202079167...

If you didn’t receive your package, first step is to confirm your shipping address so we can see if it matches with what you provided during the time of purchase - you can also view what was the shipping address provided to us in your order confirmation email that you received on the day of ordering. (Just search “energy fit wear” in your emails and you’ll find it!)

Please send an email to [email protected] when you are able to verify this information!

We are awaiting your response to assist you and hopefully we can resolve this matter for you immediately.

All the Best,
Stephanie

- Virginia Beach, VA, USA

This company is a scam, I wish I would have listened to other people before I had to deal with this. This company needs to be shut down. I ordered last week and I have communicated with them via email and social media on multiple attempts and to no surprise not one response. They advertise that they respond within 24/48 hours. I’ve asked them to change my size but they haven’t even responded or updated my order for shipping info. I spent 140.00 with this company. And I will tell all my workout friends never to buy from this company, and they could have had a lot of business just from referrals from me. But that’s dead now.

+2

Dear Online Consumer:

After investigating into this matter for you, What appears to have happened is someone has used our business name illegally to sell products that they never intended to ship out. As you can see by visiting our website we are a fitness clothing brand.

Our only sales channel is our online store website - which will be accessed at: https://energyfitwear.com

This charge is not coming from our company, Energy Fit Wear

I advise you to go back to your original method of payment, whether it be credit card, debit card, or PayPal and have them launch an investigation immediately on the transaction.

Your bank can help you identify the true merchant behind the charge.

If you can get the contact information for that merchant, please do share it with me.

Please do let me know if there is anything else I can do for you

Be Safe & Keep Smiling! :-)

All the Best,
Stephanie | Customer Care

energyfitwear.com

Hi there - thanks for getting in touch. Do you have an order number or email address associated with your order so I can look into it for you?

This review does not have a name or email address attached so I am unable to find your order, but if you can provide that I will be more than happy to assist you here.

All the Best,
Stephanie | Energy Fit Wear

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