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Enhance

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Enhance Reports & Reviews (1)

- Cary, NC, USA
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I am reporting unauthorized activity to my Cash App account (to Square, Inc.). I tried to call the number that is indicated on Square, Inc. website, but it sent me to a voice message which told me to go to the support button in my app - which in turn did not help me. I then had to resort to sending a written letter via USPS for an attempt to get my money back that was taken out of my Cash App account without authorization.

Here is the timeline:

On June 12th, at 6:29 AM, “Enhance” from Long Beach, CA charged $4.97 and then $5.97 to my Cash App Visa (Both at the same time of day?!?!). Today, they attempted to charge $94.97 - now they know that the card number is live, but it was denied because my balance was too low. While I am thankful that they didn’t get away with the $94.97, I would like to know how to be reimbursed for the other two charges totalling $10.94.

To avoid more unauthorized charges, I have had to disable my Cash App Visa, a major inconvenience to be able to use my Cash App. I am considering just disabling the app altogether since it has been extremely difficult to seek customer support for Square, Inc. in the first place.

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