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Eshakti.com Reports & Reviews (1)

- Saint Louis, MO, USA • Oct 15, 2024

I used to purchase almost all of my clothes from eshakti.com. I was a frequent and enthusiastic customer beginning in 2012. However, the last three orders were disasters.

I ordered in the late fall of 2023 with my usual custom sizing and all of the pieces that arrived fit very poorly. I was given a hefty gift certificate/discount code for my next order and told I could keep the ill fitting garments.

I then placed an order in early March for dresses I needed in early May. They never arrived. After communicating with the customer service department they said they would cancel the order and give a refund. I never received the refund and I never received the clothes.

I placed an additional order in early April (under the assumption that the order placed in March was merely delayed) for a new set of events for June. They never arrived and I also never received a refund.

In short:

- One order with incorrect measurements

- One order cancelled (because was so delayed and was never made) without a refund

- One order never arrived, not given the opportunity to cancel, and never received a refund.

I haven't heard anything from the company since late May, even with repeated attempts to contact them.

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