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Facebook Ad - James Russell Handmade Metal Birdhouse Garden Stakes

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Facebook Ad - James Russell Handmade Metal Birdhouse Garden Stakes Reports & Reviews (1)

- Avon, CT, USA • May 29, 2024

This website has been advertised on Facebook. It claims to be owned by injured US veteran who makes metal birdhouses in his own shop. The website misled me into thinking that I am buying US product, hand made by a US army veteran. When I went online to truck the order and realized its coming from China I tried to cancel the order. The only way of contacting them is an email. In response they notified me that the order has been shipped and apologized for the delay, signed by Linda. The copy of an email is belowe. I think scams like this should be band from Facebook and websites.

customer service

From:

[email protected]

To: *********************

Wed, May 22 at 6:52 PM

Dear ******,

Thank you for your patience.

We have located the following order information based on the email address you provided:

Order Number: 240518020513222

Upon verification, your package has been shipped with tracking number 4PX3001118955463CN. Typically, it takes 7-20 working days for delivery after dispatch. Here is the tracking link for you to check the status of your order: https://t.17track.net/en#nums=4PX3001118955463CN

Due to the complexity of the transportation environment, delivery speed is beyond our control, and there may be delays due to factors such as weather. Could you please wait a few more days? If by the last day you still haven't received the package, feel free to contact us.

If your order is marked as delivered but you have not received the goods, we suggest taking the following steps to expedite the resolution:

1. Confirm the shipping address: Please carefully check if the provided shipping address is accurate. Errors or misunderstandings can sometimes lead to the package being delivered to the wrong location.

2. Contact neighbors: Occasionally, delivery personnel may leave your package with neighbors or nearby addresses. Please contact your neighbors to confirm if anyone has received your package.

If the above steps do not resolve your issue, we recommend submitting a manual inquiry, which may take some time to process.

Best regards,

Linda

Customer Service Center

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