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FB Light festival wanted refund

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FB Light festival wanted refund Reports & Reviews (1)

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I bought tickets for an event called The Lights Fest, I also bought the refund protection, which did not state any exceptions at all for refunds. I decided not to go to the event because it was supposed to storm bad that day and so I applied for a refund, which is on their site where there’s a form to fill out, and again, nothing stating anything about any reasons that they wouldn’t refund. On their website it says if you bought the refund protection you are eligible for a refund. After I filled out refund form I got an automated email stating they’re reviewing my request, never heard heard from them again. I emailed them twice and messaged them on fb messenger after that, still never heard from them. I have also seen similar reports where people applied for refunds after buying the refund protection and they never received a response or refund.

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