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Firetesy Technology Limited dba Phanile Shoes

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Firetesy Technology Limited dba Phanile Shoes Reports & Reviews (1)

- Beachwood, OH, USA • Dec 03, 2024

Website ad offering shoes at a 'black friday price' They mention 30 day satisfaction guarantee. If you look, the rerturn process says to send an email and if they agree to the return, they provide the address. The return address is in China, and the freight cost to send it back, at YOUR (customer's) expense is more money that the cost of the shoes in many cases...

They are not upfront about this and no one is going to pay more than they'll get back. I wrote the company while I was smelling something fishy and they still didn't admit China, but did say it was out of the country, The company lists no phone number to call and doesn't list an address. I don't know if this is the same outfit I bought a pair from last year as they may have changed their name, but it was the same scenario, On the website, it suggests that there is a tie to the US for purchasing.

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Hi,

Thank you for your attention to our store.

I apologize for taking so long to get back to you, our return address is out of the country and the return shipping is your responsibility.

If you have any other questions, please do not hesitate to contact us. We are here at your service all the time.

Best Regards,

Customer Service Team

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