SCAMFlight Trotters Reports & Reviews (6)
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Vacation
TOTAL SCAM - TO BE AVOIDED AT ALL COSTS
Nothing with Fligh Trotters. 2 days after, they call me, mentioning "they had tried to reach me all week", which is false since they just left a message earliere that day, 48 hours after my booking, and mention there are no more availabilities for the same flight at this cost and ask me to pay 100 CAD more per person. I refuse and they also mention they cannot refund due to the fact the Airline has issued to the ticket. Also not true. They finally send me a "confirmation" with the higher rate that we "have agreed upon" which is also not true, since I neved did agree. Finally, on the phone, somebody agreed they would refund, but 2 weeks later, still nothing.
Scam company don't go near them
Read below for details.
If you are lucky enough, here is what happens:
You see a listing for very competitive air fares that they offer. Excited about the deal: you book it. You think your trip is now all set and wait for the tickets… But they never come. Instead, one of their agents calls you saying that the seats are “not guaranteed” at this price, that you have to pay extra if you want to have them « guaranteed ». You decide to go on and pay the extra charge to avoid the hassle of searching and rebooking elsewhere. Then... still no tickets. They will eventually call you again saying the price has changed because the airline company raised their rates. You ask for a refund, but the process to get that refund is so overwhelming that you eventually end up paying the extra charge once again.
You finally get your tickets… At an even higher price tag than if you had purchased them directly from the airline company in the first place.
Since you’ve been nervous and stressed out for 3 days due to unpleasant back and forth with the agent, you are now relieved to have your tickets. This is when they start arrassing you to get a good review. Tired and drained due to all the shenanigans, you end up doing it. Hence the few positive reviews they get. Kind of like Stockholm syndrome if you will.
A very well oiled scheme anyway.
I started mentionning that all of this was “if you were lucky” which was the case for a friend of mine. I unfortunately heard about his experience after having my own experience with them.
My experience was much simpler: I paid, never got the tickets, refused to pay the extra money they asked for be, they never refunded me despite what they promised... Not a scam, just pure highway robbery.
Note: The name of the agent that served (or should I say « robbed » me) is Frank Rolston (probably an alias anyway), extension 404
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