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ford hourly optional insurance office

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my mother just passed away, I need to contact this Insurance company. I was on the phone with her for over 20 minutes, After begging, sobbing, pleading with this woman on the phone, she refused to connect my unless I gave her my name, phone, address & credit card # so she could charge me $2 for a $100 voucher, I repeatedly said no thank you to. I asked if she understood me, I asked if I had the correct phone # and she would just repeat her sales pitch. No I do not want it & No thank you, did me no good she would not connect me. I gave her my name & address and hung up when she kept telling me I had to give her my credit card # to be connected with the Insurance company. I have never been put through something like this, I asked what kind of a human being does this to grieving people who just lost a loved one (mother) I want to stop this from happening to anyone else, Please

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